Ruffino's | Italian Restaurant

Can we get a higher rating than 5? This restaurant is pure class. From the front door to the minute you leave, you feel like old Hollywood is everywhere. The service was impeccable. The atmosphere was perfect, including the music. The cotton candy as a palate cleanser? What a fun idea! I was so wrapped up in it all I kept forgetting to take pictures. Every bite was more than I even knew I needed it to be. Thank you for being what a restaurant should be.
Apr 3rd, 2024

Was great
Apr 2nd, 2024

Enjoyed our dinner for my husband's birthday. Food was delicious. Thank you Peter, Jennifer and Emily for taking such good care of us.
Mar 28th, 2024

Mar 27th, 2024

I took my family to dinner tonight and thoroughly hated the experience. As soon as we were seated, we were greeted with dirty glasses. It looked like grass had been in them. So I can only assume they'd been "cleaned" with a dirty rag. From that point I should have known things weren't going to be good. My husband and I had the 15 oz ribeye. We both asked for medium. Mine came out fine, my husband's was well done and dry. My daughter had a cheese pizza but only had one bite. The servers were very nice but the food is definitely not worth the price. We had the full pizza and steak packed to go. We paid and left. As soon as we pulled out of the driveway, I realized we'd left our to go bag. I called and explained to them what happened. They told me they would hold it at the front while we turned around to retrieve it. We got there 5 minutes later. My husband walked in and I stayed in the car. As my husband was inside I received a call from the manager, basically saying the bus boy saw the food and thought we didn't want it, so threw it out. WHICH, I completely understand. I mean we were gone and there's no way to contact us. My problem is with how the "manager" handled the situation. When he stated they threw it away, I asked if they could make a new steak and pizza. Considering those were barely touched. He said no he could not. So I asked if we could have a refund. Again he said no. So I asked how he could fix this and he said unfortunately there is nothing he can do because the bus boy was doing his job. So I paid $200 for nothing. I understand that the meal was left at the table, which was my fault. But for you to just say ," sorry there's nothing I can do about it", is unacceptable. If you're a manager, your job is to manage and problem solve. None of my issues were resolved. This place used to be great, but these last 2 years have been mediocre. I kept giving them chances because i used to love it here so much, but this situation helped me make my decision to never return to Ruffinos on highland ever again.
Apr 2nd, 2024