Jostens

Apr 6th, 2024

Title: Extremely Disappointing Service from Jostens I recently entrusted Jostens with customizing my sons letterman jacket, but the experience turned out to be an absolute nightmare. I brought the jacket in back in November 2023. Despite being promised a completion time of six weeks, the process was plagued with unexplained delays and a complete lack of communication. When the initial six-week mark passed, I reached out to inquire about the status of the jacket, only to be met with dismissive responses claiming that they would contact me when it was ready. After enduring another month of waiting, I decided to follow up once more, only to be met with excuses blaming the holiday season for the delay. Fast forward to today 2/22/24, when I went to collect the jacket, I was shocked to learn that the name plate hadnt even been ordered. Not only was there no semblance of an apology, but the solution offered was to simply leave the jacket with them and wait another six weeks for the order to be placed.My son patiently waited for his jacket and wont have it for photos. The utter lack of accountability, communication, and customer service displayed by Jostens throughout this ordeal was beyond disappointing. I left the premises empty-handed, with nothing to show for the time and effort I had invested in this process, except for a meager refund. In conclusion, my experience with Jostens was nothing short of a nightmare. As a company that prides itself on providing quality customizations, this level of incompetence and disregard for customer satisfaction is simply unacceptable.
Feb 28th, 2024

Feb 21st, 2024

Oct 18th, 2023

Very Happy with my grandson necklace and ring
Oct 16th, 2023