Holiday Inn Express & Suites Alexandria, an IHG Hotel

Mar 29th, 2024

Perfect distance from where we needed to be. Staff we nice and breakfast was ok with good options.
Mar 19th, 2024

The low rating is due to the poor customer service at the front desk. The dayshift was rude and unhelpful. It was hard to find the night shift because they were sleeping on the couch in the lobby. The fitness room never had workout towels, which caused me to ask the front desk for towels daily. If you are an IHG One Rewards Member, go somewhere else!
Mar 16th, 2024

We stayed here for 3 days in January 2024. Our first night, the room was not that clean with a musty smell. My wife used up our wipes for the plane to wipe everything down. A bad rain storm that first night confirmed a bad leak in the window which explains the misty smell. The staff was very nice and moved our room. That new room was much cleaner; however, the entire hotel needs a deep clean. The fitness area was disgusting, the bathrooms by the lobby were gross, and the furniture around the lobby is all stained. Again, the staff was very friendly and accommodating which is why I have that section 4 stars.
Mar 4th, 2024

This was our first time staying here and we were impressed! Every employee we came in contact with was friendly. The room was clean. The breakfast was good and the server was nice. And there were employees cleaning everywhere! We definitely plan on returning!
Feb 24th, 2024