Red Roof Inn Lexington - Winchester

Dear Elizabeth,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the RED ROOF INN LEXINGTON - WINCHESTER. I'm happy you were able to utilize our washer and dryer. However, you stated you stay fell short due to low water pressure and out building looking out dated. Red Roof does value your business and will take your comment about updating our property into consideration. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON - WINCHESTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Billion,The staff and I at the RED ROOF INN LEXINGTON - WINCHESTER appreciate your perfect scoring and your positive remarks highlighting our affordable rates at our great hotel. At Red Roof our goal is to provide a superior level of service at the highest value, and it was a joy to have achieve that with your visit. Feedback from our guest is always welcome as we aim to continuously make guest experiences our top priority.We greatly appreciate the time you took to participate in our survey. We hope to host you again very soon.Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON - WINCHESTER. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Michael, thank you for your review. Just about every hotel charges a deposit at check-in and refunded back if you don't screw and no it's not illegal and we are not prejudice like you. Next time book directlly with the hotel you will be staying at so you get the policy first hand.