AAA | Bob Sumerel Tire & Service - Walton

I've been to this location at least 10 times over the years and they are always helpful, reasonable prices, always does great to fit me in, etc.
Mar 26th, 2024

Grateful to find this tire shop, our tire pressure was low and went to Discount Tire but they told us to come back tomorrow. After finding Kroger had an air compressor we noticed AAA tire as we found a screw in the tire. AAA staff was friendly and got us in right away and repaired the tire on the spot. We will definitely be back when its time to get new tires. Thanks AAA!
Mar 22nd, 2024

Jan 10th, 2024

Wonderful, friendly service. They were fast and it didn't break me. I'll be going here for all my services they provide.
Jan 5th, 2024

If I could rate them in the negative, I would. What started off as an okay experience turned into a total nightmare. Brought my car in for an oil leak and check engine light. The main tech was on vacation, so I had to return. They found a faulty fuel pressure sensor, a dealer part, and fixed it. All seemed okay until a few days later when the fuel line disconnected while sitting in my driveway. Got it towed back, and they said the part was faulty and would fix it for free. Less than 24 hours after picking it up, it happened again while I was driving. Towed it back, and this time, they said they didn't know why it was failing and needed to take it to a Chrysler dealership. James said if their shop did anything wrong, they'd reimburse me for the repairs. After days at the dealership, James finally contacted me. He downplayed their mistakes, but the info didn't match what the dealership said to me directly. Lots of confusion between the two. James while masked in fake sincerity and niceness was down right rude, refusing to take responsibility for the fact that his team didn't install the part correctly twice. This whole thing has left me with the impression that Bob Sumerel's team in Walton is more about making money than taking responsibility for their mistakes. I was without my car for almost a month. The repairs and customer service are unacceptable. I wouldn't recommend letting them touch any vehicle.
Dec 22nd, 2023