Cricket Wireless Authorized Retailer

When you decide to take a retail job customer service is a must .I understand company policy,but your store relies on our money,and life happens company policy takes a back seat, my daughter passed away I just left the hospital and I need to pay my phone bill , Rocky the "store manager" who personally knew me deny to help me , because I didn't have my id on me ,Rocky stated" nope I can't take your payment,I know you but it's crickets new policy no Id,no payment,today when the towers was down he told a customer it's was not his problem the towers was down,and what did the customer want? Him (rocky) to climb the tower to fix the problem and then process to tell the customer to get out of the store right now,I hope somerset cricket can do better other than Rocky ,the nice homeless guy needs a job ..@Cricket
Mar 3rd, 2024

Feb 11th, 2024

I was there only as an observer. In my opinion, while watching the transaction, it seems very manipulative. The sales people wanting the transaction to go their way. It didn't seem they want to resolve the customer's problem, but make a sale for another line. If I just want to buy a phone, a Cricket office would not be on my list.
Jan 6th, 2024

They have a very friendly and helpful staff. Worked with Haley and Bailey. Got in and out quickly. They took care of my issues and I was on my way.
Dec 29th, 2023

Cricket made a big mistake with Auto-Pay customers and the result was I had no phone from 12/14 until now. Then, they refused to release my number. How many others went through this nightmare? They should be fined by the FCC! It's even worse! Those crooks damaged my credit! I'm going to contact my favorite Senator, and see what can be done to rein in these cellphone dictators!!! releanumber
Dec 27th, 2023