Sears Hometown Store
-
370 S Hwy 27 Suite 9
Somerset, Kentucky 42501 - 606-679-0505
Hours
Chamber Rating
-
Melissa Hicks
We purchased a gas range in 2020, a long with a stand up freezer and a 5 year warranty to cover both. The sales team really sold the warranty. Told us it covered EVERYTHING and if it couldn't be fixed it would be replaced in no more than a few days. Over 3 months ago the oven stopped heating up and a knob snapped off. We called and a tech came out, ordered a new ignitor and knob and said he'd be back to install it after it arrived. 2 weeks later it arrived, we contacted them and they scheduled someone to come install the new parts. A different tech came and installed the knob but said the ignitor was the wrong one. He spent over 30 minutes making sure he recorded the correct one. 3 weeks go by it arrived. They scheduled to come install it. The tech came but said he's only live for HVAC, so he couldn't touch the stove Waited 2 more weeks for a technician appointment, this time they cancelled at 5 pm, waited another week, tech comes, looks at the newly ordered ignitor says "it's the same as last time. It does fit." I asked about a replacement since we have now been without an oven for so long, not to mention now the stovetop isn't working, and 2 more knobs have broken. He said he'd make a call to his boss. The retired after the call and He said because they'd been here so many times and it still wasn't fixed, and the wrong part was being sent the supervisor approved a replacement. We'd hear from someone in a day or two, We waited a week before calling to see why we hadn't heard anything about getting a new one. They tell us someone else is coming to determine if we need a replacement! THIS IS RIDICULOUS!! I already couldn't cook for 3 months, including 2 birthdays and Thanksgiving, now I'm looking at Christmas with no way to cook. I am beyond frustrated and disappointed in the quality (or lack there of) of their "Service Department." And I have no hope that this will be resolved anytime soon. Also to note telling someone that you'll be there bei8am and 5pm isn't a good practice. We've missed multiple days of work to be there waiting for a technician and storage more to wait for. It's bad service all the way around. It's definitely NOT the Sears of your parents stories and faith.
Nov 26th, 2023 -
Dakota Wilber
Sep 12th, 2023 -
TJ Halcomb
Jul 27th, 2023 -
Jess
Sears is awful
Jun 15th, 2023 -
michell Eastham
May 3rd, 2023
About
Sears Hometown Store
When it comes to purchasing home appliances, lawn & garden, and tools, local communities turn to us.Here’s why: we’ve been around the block and we know a thing or two about reliability when it comes to your family’s needs. We take great pride in providing our customers with the top brands you know and trust with the largest selection of products in home appliance, lawn & garden, and tools. Our local store owners take the time to learn the ins and outs of every item that goes through our doors so that you can count on us to have the right answers. In terms of our neighborly service, we believe that nothing beats the human touch. From browsing to delivery and installation—we are with you every step of the way. You can relax, knowing that with our flexible paying options, extended warranty, and amazing deals, you're getting the most competitive prices out there.Top brands. Expert knowledge. Neighborly service. Great price. That’s the Hometown way.Sears Hometown Store knows that it takes a village to make a home, which is why we dedicate ourselves to giving you the attention and respect you deserve. We believe that a store is so much more than the sum of its four walls and inventory. What really makes a store run is the people behind it. And behind every local store owner is a community of neighbors, all working together to lend a helping hand.
Products
- Appliances
- Refrigerators
- Freezers
- Dishwashers
- Washers
- Dryers
- Cooking Ranges
- Grills
- Tools
- Tool Sets
- Saws
- Tractors
- Lawn Mowers
- Trimmers
- Pressure Washers
- Brand-name goods
- New goods
Services
- In-store pickup
Brands
- Kenmore
- Craftsman
- Bosch
- Electrolux
- LG
- GE
- Maytag
- Whirlpool
- Kitchen Aid
- Husqvarna
- DeWalt
- Samsung
- Sony
- Sharp
- Panasonic
- Toshiba
- NordicTrack
Languages
- English
Specialities
- Air Conditioning & Heating Sales
- Cabinet Refacing
- Countertops & Cabinets
- Floors
- Kitchen & Bath Remodeling
- Products & Installations
- Roofing
- Service & Repair
- Siding
- Windows
Payment Methods
- CASH
- CHECK
- DISCOVER
- FINANCING
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Sears Hometown Store?
A The phone number for Sears Hometown Store is: 606-679-0505.
Q Where is Sears Hometown Store located?
A Sears Hometown Store is located at 370 S Hwy 27 Suite 9, Somerset, Kentucky 42501
Q What is the internet address for Sears Hometown Store?
A The website (URL) for Sears Hometown Store is: http://www.searshometownstores.com/home/ky/somerset/3136
Q How big is Sears Hometown Store?
A Sears Hometown Store employs approximately 20+ people.
Q What days are Sears Hometown Store open?
A Sears Hometown Store is open:
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Q How is Sears Hometown Store rated?
A Sears Hometown Store has a 4.1 Star Rating from 79 reviewers.
Hours
Ratings and Reviews
Sears Hometown Store
Overall Rating
Overall Rating
( 79 Reviews )Melissa Hicks on Google
We purchased a gas range in 2020, a long with a stand up freezer and a 5 year warranty to cover both. The sales team really sold the warranty. Told us it covered EVERYTHING and if it couldn't be fixed it would be replaced in no more than a few days. Over 3 months ago the oven stopped heating up and a knob snapped off. We called and a tech came out, ordered a new ignitor and knob and said he'd be back to install it after it arrived. 2 weeks later it arrived, we contacted them and they scheduled someone to come install the new parts. A different tech came and installed the knob but said the ignitor was the wrong one. He spent over 30 minutes making sure he recorded the correct one. 3 weeks go by it arrived. They scheduled to come install it. The tech came but said he's only live for HVAC, so he couldn't touch the stove
Waited 2 more weeks for a technician appointment, this time they cancelled at 5 pm, waited another week, tech comes, looks at the newly ordered ignitor says "it's the same as last time. It does fit." I asked about a replacement since we have now been without an oven for so long, not to mention now the stovetop isn't working, and 2 more knobs have broken. He said he'd make a call to his boss. The retired after the call and He said because they'd been here so many times and it still wasn't fixed, and the wrong part was being sent the supervisor approved a replacement. We'd hear from someone in a day or two, We waited a week before calling to see why we hadn't heard anything about getting a new one. They tell us someone else is coming to determine if we need a replacement! THIS IS RIDICULOUS!! I already couldn't cook for 3 months, including 2 birthdays and Thanksgiving, now I'm looking at Christmas with no way to cook. I am beyond frustrated and disappointed in the quality (or lack there of) of their "Service Department." And I have no hope that this will be resolved anytime soon. Also to note telling someone that you'll be there bei8am and 5pm isn't a good practice. We've missed multiple days of work to be there waiting for a technician and storage more to wait for. It's bad service all the way around. It's definitely NOT the Sears of your parents stories and faith.
Dakota Wilber on Google
TJ Halcomb on Google
Jess on Google
Sears is awful
michell Eastham on Google
Overall Rating
Overall Rating
( 79 Reviews )Write a Review
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