Ulta Beauty

May 28th, 2023

(Translated by Google) good products (Original) Buenos productos
May 10th, 2023

This is a secret store without a door to the mall. It is a big store and has lots to choose from. Nearly every product has a tester. The employees are knowledgeable too. The only thing I would say it that they need to refill their complimentary cleaning pads. There's the spray only. But they might have been out. The employees are always sweet and they all dress nice. The products are organized and easy to find!
May 5th, 2023

Apr 25th, 2023

Another reviewer said she felt discriminated against while shopping at this Ulta, and I experienced the same thing. I was browsing multiple aisles looking for a new foundation. As I was walking around the store, an older employee was greeting everyone and asking if they needed help. On multiple occasions, she was in the same aisle as me and another customer, and only asked the white customer if they wanted assistance. I was ignored every time (I am a black female). On another occasion, I came back to browse for a lip product, and it seemed as though every aisle I went to, an employee was following close behind me. I felt uncomfortable and racially profiled. The most recent instance, I came to return a product but couldn't find the original packaging and didn't have the physical paper receipt. The product was on my account though, under recent purchases, so they were able to look it up and find it. Since it was past the 60 day mark, I couldn't get a refund but requested an in-store credit. The employee who helped me immediately gave me an attitude and said she didn't want to approve the in-store credit. She acted as if I stole the products and was trying to scam them. I informed her that the receipt was on my account and therefore it was Ulta policy to issue me a credit, and it wasn't up to her. She called the manager up there and he had no issue with giving me the store credit. Thank goodness for him. This is the first time I've ever made a google review about discrimination, and after 3 strikes, I will never return to this Ulta location. They need some serious racial bias training.
Mar 28th, 2023