Walgreens Pharmacy

Weve been a customer for nearly 2 decades. Customer service and getting prescriptions filled has consistently gone downhill over the course of the past year. Often times not having life providing (insulin) medications available for days and days and sending us to other locations to get our refills filled. Most recent we had 2 family members needing urgent prescriptions to be filled and Walgreens told us they couldnt get a hold of our insurance to get price. When we contacted our insurance, they had no notices on file from Walgreens. So they called Walgreens 10 minutes before closing to give the approval and pricing. Staff on duty only allowed them to get through one prescription of three annd ended the call because it was closing time and told them to call back tomorrow! When we called back today, the pricing that was given yesterday wasnt even recorded and we were told we needed the insurance company to start over or move our prescriptions somewhere else because Walgreens was having system issues. When we asked to have them moved we were talking to another associate who told us it doesnt work that way. We had to escalate to a pharmacist who agreed to call Kroger right away, but half hour later Kroger still hadnt heard from them. Walgreens has had 2 of 3 of these prescription since Thursday (and they are in stock) and one since Friday and is time sensitive for a child. We were loyal customers and once enjoyed the safety net of 24 hour support that Walgreens provided when for our medically fragile child. Theyve shifted models and priorities and customer service and this new way no longer meets our needs. They have officially lost a customer.
Feb 25th, 2024

Went to Walgreens after my Dr. Appointment yesterday. I had to go here as Newport Drug Center was closed. Waited over a hour, then was told by a different pharmacist that they couldn't fill my other RX ( that I've had before not a narcotic) because they were waiting on Corporate! Not my insurance but Corporate to approve it!!!?!? I've never had a good experience here, and I'm so lost. I need my medicine.
Dec 26th, 2023

Nov 13th, 2023

I really don't know why I keep having my prescriptions filled here even when they are called in 2 days ago then I come to pick it up tell me you're not ready and it could be a couple hours when I'm on my way to work like a really. It's always at Newport always why why do I even have them go there. Going back to Save Discount for sure where there are actual pharmacist. And then I'm watching them fill things that people just got today and yesterday SMH. You guys suck.
Sep 24th, 2023

My small mom and pop pharmacy went out of business, and my prescriptions got transferred to this three ring circus. I remember now why I stopped using walgreens. This place is awful. There used to be something called customer service, but it appears this walgreens doesn't do that anymore. Time to find another small mom and pop pharmacy where there is still such a thing as customer service.
Sep 20th, 2023