Jolly Cleaning And Restoration

Thank you for the 5-Star Review Elizabeth! We appreciate you taking the time out your day to recognize the effort of our team! Have a great day!

Good morning Orville & Kelly. This is Jason "the salesman." I wanted to wait a week to see if you would take down your review, as we knew Orville was upset with his insurance company. While I see this review was posted under Kelly's name, I haven't seen or spoke with Kelly since the first day we responded to your flooded basement. I have spoken with Orville multiple times, and just met with him on Wednesday, February 14th. You have some bits of truth in this review, but I wish you were honest about the whole situation. There was no sump pump failure, drain back up, or overflow coverage on your policy with Grange. As I sat with you for over 90 minutes while we tried to determine whether or not you had coverage, I explained our process for clean up. Yes, most structural drying projects take 3-5 days. Your property took 4 days, and we only charged for 3. Why did we only charge for 3? Because we found out you had no coverage for the loss, you had informed us of the recent medical struggles you have been dealing with, and we wanted to help someone in our community. As I stated multiple times, I literally live less than 2 miles from you. You're basically a neighbor. I even provided you with a 10% military discount. We take pictures before, during, and after every project. We do this for two reasons: 1.) To help our customers with photographic evidence so they have what they need to be reimbursed by their insurance company WHEN there is coverage. 2.) To protect our team from persons who are unhappy or unfair/dishonest when they do something like post a review that isn't truthful. You are right that there is currently a very clean, level 2' flood cut where we removed the affected drywall. We also removed an equal portion of insulation that had been damaged by the water. We removed the one wall of paneling in its entirety to make replacement easier. While we can tape, mud, and finish drywall - we cannot do the same with paneling. The paneling and drywall haven't been put back up, and we had never quoted you for that portion of the project. That was the purpose of our meeting on Wednesday. I am sorry for the situation that you are in, but to try and pin this on our company is shameful. You still have an outstanding balance of $3,901.40, which is past due. This was explained last Wednesday after I was so rudely told to “get out.” 

I will be reaching out to Kelly directly, as when a customer lies in writing because they are unhappy, it can be considered libel. We’ve worked too hard to build a reputation with our customers to let someone try and give us a black eye.