Benefit Cosmetics BrowBar

Laura threaded my brows and did an amazing job!! Ill be back :)
Mar 10th, 2024

Laura was super professional and knowledgeable. Highly recommend.
Feb 13th, 2024

I was accidentally scheduled at this location (Newport, Ky) but didnt mind because I tend to do some shopping in this area. I arrived a few minutes early for my 1100 appt and although the store was not busy and there was no one inline I didnt receive the usual greeting from the rep working the checkout line. I also noticed there was no one at the Brow Bar so I asked the one person at the checkout if she knew where Nicole was, the person my appointment was with. She very nonchalantly said oh I havent seen her and went back to texting in her phone; after I asked her to try to find out what was going on she then called back to the salon and was told the same. I waited ten minutes and then she tells me well, Id leave if I were you as if she knew Nicole wasnt there and wasnt coming in anytime soon. She did not attempt to reschedule nor did she care at all about correcting the issue. I called the store manager and she was completely unenthusiastic about the entire situation other than to say well I came out to see you and was going to offer brow service back in the salon for free. By that time I was already halfway home into my 30 min drive. I have no idea what is up with this location but the terrible customer service has left me with an overall disdain for Ulta in general now.
Feb 24th, 2023

I've been to the Brow Bar many times to have my brows waxed and will say this...it's hit or miss depending on who does your service. I went a few days ago to have my brows tinted (for the first time) and was scheduled with Cynthia and had a wonderful experience. Cynthia was very informative and thoroughly explained the tinting process and the expectations vs reality of what brow tinting does. After our consultation, I ended up going for the wax & tint combo. DISCLAIMER- immediately after the service my brows were a way darker than I had anticipated, and in my head I was regretting my decision to have them tinted, but Cynthia assured me that any residual product would come off the first time I washed my face (which it did). Once I got home and washed my face, I was pleasantly suprised with the results and will definitely be returning.
Oct 15th, 2019