Kroger Pharmacy

Horrible experience every time we go. Line takes an hour to get through. Sometimes after waiting for an hour, meds aren’t ready even though they said it was. The staff act like it is a hassle to help.
Jan 13th, 2022

Worst RX ever. Do not go here. The drive thru is closed most of the time. The line inside takes roughly 45 mins to get through. You can find the reps in the back chit chatting. No one answers the phone. Was on hold for an hour. Even got a supervisor involved, Stephanie, said she walked over there and someone named Kimberly was going to pick up but 20 minutes later no one did. Had to get back to work myself after almost an hour and half dealing with this nonsense!! I refuse to use this pharmacy ever again and strongly encourage no one else to use it. Even for convenience. Their attitude is horrible. They have no urgency. I feel nothing but frustration right now. If I could give 0 stars I would. Worst. Rx.
Dec 6th, 2021

Staffing is woefully short and the Kroger Pharmacy team members in the Middletown, KY locations are unfortunately incredibly overworked. I feel for them greatly...they do not deserve this. Kroger leadership is failing their Pharmacy team members, and their customers. The Kroger Company needs to be more creative in their hiring and retention practices. I will be moving all my prescriptions to another local pharmacy very quickly. I wish I did not have to do this in being a 30+ year customer of Kroger, but the pharmacy service and mistakes have simply become unacceptable. Someone is leadership needs to stop making excuses and once again find a way to attract and retain team members.
Nov 13th, 2021

if there was a zero i'd give it ... tried calling this Kroger to get a prescription transferred from another Kroger. They allowed the phone to ring for 18mins & i eventually hung up!! that's absolutely ridiculous
Oct 28th, 2021

HIRE PEOPLE!!! Being so incredibly understaffed that the line goes all the way to the front door of the store at 3 on a Tuesday is 100% unacceptable! Not to mention the drive through being closed.
Oct 27th, 2021