A Double L Auto Salvage, Inc.

Unprofessional, takes over a week to get work done then told to come pick up your undone care because they didnt have the right parts to begin with.
Apr 3rd, 2024

Awful. Please call me back. If you have the time to tow my car on Thanksgiving, you can call back. Will be reporting this company to Louisville Metro.
Nov 23rd, 2023

Person on phone didn't even look up oart just dismissed me and laughed.
Nov 18th, 2023

Bad. I called one day last month to see if they had a rear bumper for my (pretty rare and hard to find parts for) car. I was told they'll "check on it and call back" and took down my number. Waited a week, heard nothing. I called again to check if they'd found it. "Yes we have it..." So I asked, "Is it damaged at all?" And was literally told, "We can't tell you that, you have to see for yourself." "That's not an easy task for me, saying as I live over two hours away." I told him. So he sighs and dejectedly says they'll check and call me back. They took down my number. Waited a week, heard nothing. Realizing that I'm not getting anywhere, I decide I'm just gonna drive down there, since no one closer has the bumper. So I wait a few weeks until my work schedule allows me to make the drive, just hoping it's not damaged. This morning I call back at 9:05am (they open at 9). I'm interrupted immediately, "NO OPEN NOW. CALL BACK IN 30 MINUTES. *hang up*" Interesting... So I call back at 9:50 (just in case they're still "no open") "Hey I'm about to drive down there and just wanted to make sure you still have that bumper." So he tells me, "Let me just get my hands on it and really confirm we still have it." I wasn't expecting much at this point for obvious reasons. So I decided if they didn't call me in an hour, I was just gonna make the drive, since I had the day off. Then the most unpredictable thing happened: they called me back! "Yeah man we already crushed that car." ... Nice So they either crushed it before my original call and didn't keep track of their inventory, or they crushed it after I said I needed it. Neither of which is a better option. P.S.: 135 Auto was the heaven to this hell.
Mar 22nd, 2024

Could not recommend this place less. Dropped a friend's car off to get the engine replaced in it. They told us 7-10 days. After 21 days and the owner cussing us out for calling to check on the status (since we had ZERO communication from them) we finally realized why. We where forced to pay $2100 for a repair and take a car that still wasn't running properly. The car has no power from a stop. So far after diagnosing we have found SEVERAL vacuum lines broken and not connected by their "techs". Seriously don't waste your money at this shop. You Will Regret It. As a local business owner I am disgusted at the way this establishment operates and cannot stress enough to avoid this place at ALL costs. Let our $2,100 loss be knowledge so you don't end up in the same boat. Oh, they also charged us $50 to replace the starter claiming the old one was broken, however the one they installed is grinding occasionally when trying to start the vehicle. I wouldn't even bring the vehicle back for warranty coverage at this point as it was such a nightmare.
Sep 18th, 2023