Leslie's

The staff in the store is top notch (I was the service tech but not anymore)
Aug 27th, 2023

Aug 3rd, 2023

The tech came out on 5/30/23 (call id 10420461) to change the sand in our filter and connected the new pump we purchased from Leslies. Ever since the sand has been coming out of the jets into our pool. We reached back out to have Leslie's come back to fix this (note we did not have problems prior to the sand change). On 6/14/23 (call id 10454046) Albert, the service tech, came out along with another co-worker that did not have a Leslie's uniform on. They spent approximately 20 minutes at the house stating they needed to order parts then sat in the service truck for several minutes prior to departing. We called Leslie's to check the status of the parts and repair about a week later and Albert never put in the order nor did they information regarding the service call. It is now a month later and we are still getting the run around on what parts were ordered and when they will be in stock to fix our pool. Albert does not respond to phone calls nor text messages. The sales associate Ron at the store today, 7/13/23, would not give out Albert's manager's name/number and told us to reach out to Albert again. This has been poorly handled. The additional work should be completed free of charge. Communication is basically non-existent with Leslie's.
Jul 29th, 2023

Always efficient and friendly service!
Jun 9th, 2023

Ron is very helpful and polite
Jun 2nd, 2023