Go Store It Self Storage

Hi Tea,First and foremost, thank you for taking the time to share your experience with us. We’re glad you find our facility convenient and the communication regarding your bill due dates helpful.However, we sincerely apologize for any discomfort or inconvenience caused by the interactions with our team member regarding payment reminders. We never intend to make any of our valued customers feel uneasy or as if their payment habits are being questioned.We appreciate you bringing this matter to our attention. Providing courteous, professional, and respectful service is a cornerstone of our business ethos. Rest assured, we will address this feedback directly with our team to ensure our communication is more considerate and reflects our appreciation for our customers' diligence in managing their accounts.Additionally, we will review and clarify our payment reminder process to prevent future misunderstandings and ensure it aligns with our commitment to exceptional customer service. We aim for our interactions to be supportive and helpful, not a cause for frustration.We value your business and your feedback, and we are committed to making your experience with us nothing short of positive. Should you wish to discuss this matter further or have any suggestions on how we can serve you better, please feel free to reach out directly at (502) 451-4411.Thank you again for your feedback and for giving us the opportunity to improve. We look forward to serving you better in the future.-Team GSI 4/5/24

Hi, Sunny. Your feedback is highly appreciated. Thank you for the review!

Hi Shari --Thank you for sharing your feedback with us. We are genuinely sorry for the confusion and frustration you experienced during your initial inquiry about our facilities. It seems there was a significant miscommunication during your interaction with our call center, and for that, we sincerely apologize.Our facility is equipped with elevators and dollies to assist with moving items to units on higher floors, including the third floor. This information is crucial for ensuring our customers can plan their moves effectively and with ease. Unfortunately, it appears you received incorrect information from our representative. We acknowledge this issue and are taking steps to address and prevent such occurrences in the future. Miscommunications from our call center are taken seriously, and we work continuously to improve our training and information accuracy.We understand from our records that despite the initial miscommunication, you proceeded to rent with us, and we hope you found the service provided at the facility itself to be helpful and accommodating. It's important to us that you know the exceptional service you received on-site, including staying after hours to assist, is the standard of care we aim for with all our customers.Given the situation, we would like to take further steps to ensure your satisfaction and address any remaining concerns you might have. We're interested in identifying the call center representative you spoke with to provide targeted training and prevent future misinformation.Would you be open to us reaching out to you directly to discuss this matter further? Your experience is valuable to us, not only for improving our services but also to ensure we can make things right for you specifically. Your willingness to choose us, even after an unsatisfactory initial call, matters greatly to us, and we want to ensure your overall experience is positive.Again, we apologize for any inconvenience this miscommunication may have caused and look forward to the opportunity to resolve any outstanding issues. Please let us know the best way to contact you or feel free to reach out to us directly at (502) 451-4411 at your earliest convenience.--Team GSI

Hi, Kathy. We appreciate the kind words and are glad we could provide you with a positive experience!

Hi, Kari. Thanks for taking the time to share your positive experience. We truly appreciate it!