United States Postal Service

Michael S _{on Google}

Mar 1st, 2024

Passports SHOULD NOT BE HANDLED IN THIS OFFICE! We should not have to wait FOR POSTSL EMPLOYEES TO FILL OUT YOUR PAPERWORK. Signs are clearly posted that if passport applications are not complete YOU NEED TO RESCHEDULE. However the employees take their time filing out paperwork and time to walk away from the counter to take AND print a passport photo. Employee asked the customer in front of me what is your dads bday what is your hair color; this is not the responsibility of the employee.
I waited in line for 16 minutes just to hand over an already accepted/scanned package.

Lewshus _{on Google}

Dec 29th, 2023

Super nice people even at closing.

cesar alvarado _{on Google}

Nov 30th, 2023

The employer needs to change the attitude

Tim Smith _{on Google}

Nov 13th, 2023

The 5 stars are for Helen. Every time I go to this location Helen is working the desk. She is very friendly, apologies for the slow line, and does her best to give you 5 star service. She makes sure everybody is taken care of, and if you have to step out of line to fix something, she will have you stand to the side and once done bring you back over. We need more Helen's in the world. USPS needs a lot more Helen's.

Yeline Fernandez _{on Google}

Dec 21st, 2023

The only reason why I am rating this place 1 star is because there isn't an option for 0. My mother just got her US citizenship and was very enthusiastic to apply for her US passport. Sadly, I made an appointment for this location in which they completely ruined her experience. First of all, we arrived 30 minutes before our appointment time which was at 2:00pm. We filled out the application and we were told that the other lady with gray/short hair is the only one that does the passports. We stood in the corner where she would call out our name and appointment time. There was a young man standing next to us in line who also had an appointment for 2:00pm. When asked who had the earliest appointment and both of us said 2:00pm, she proceeded to get very upset. After checking her list, she stated that she could only find the young man's appointment and not ours. We showed her our email with the confirmation of time and location. Instead of analyzing the situation and at least giving us an explanation, she said " I'm just saying, I only have him on here" and gave us the nastiest of attitudes. When it was our turn, I explained to her that the way she had handled the situation was very inappropriate and that we were being mistreated for something that was not our fault.
Her manager was there, and I told her about what had happened. The passport associate had the audacity to say that she had not seen us in the entire 30+ minutes that we had been standing no more than 10 feet away from her!
Apparently, the scheduling system has been double-booking customers and causing this sort of trouble which leads to uncomfortable situations such as this one. Furthermore, the manager stated that the lady had not had a lunch break and that they were understaffed (not a good excuse to her mistreatment of customers.)
I must mention that we were not the only ones who were mistreated. The passport associate and the other associate BOTH have awful attitudes, and because I know that this will be brushed off, I will be emailing customer service.
1- Fix the scheduling machine.
2- Give your employees appropriate breaks.
3- Perhaps address the way your associates speak to your customers because only by the reviews on here, this isn't the first problematic encounter.
We will not be returning to this place!