Home2 Suites by Hilton Louisville Downtown NuLu

Excellent location. Most of the staff seemed hesitant to speak or do anything at all. Only two were in any way friendly. Breakfast items were mostly empty each morning, with no one staffing it the second morning. Dirty tables remained dirty for the 40 minutes we were downstairs for breakfast. Juice and milk were gallons that were shared touch items, unnecessarily. Two out of three cereal containers were empty. Most bread items were empty. In our room, the refrigerator leaked a puddle in the floor. There was what appeared to be blood splatter on the bathroom wall. Textured bathtub floor was dirty, like it hadn't been scrubbed ever. Only one roll of toilet paper for a room that sleeps 5. No spare. No roll of paper towels in the kitchen. One cabinet door was missing. Stains on the walls, lamp shade. We found a French fry in our floor that did not belong to us. Parking was pricey, and there were very few spaces actually on site. The overflow was across the street and behind another building. We were yelled at by a group of men at night when walking to the hotel from lot across the street. We did not feel comfortable with the parking area. Pool was closed after the first night of our stay and did not reopen before check out. Kids were very disappointed. Overall, I've always loved Home2 hotels, but I would not recommend or stay at this one again.
Apr 8th, 2024

Had to stay here one night with my toddler. Josh at the front desk was kind and welcoming there was an issue with my room and the battery for the lock so i was briefly locked out but he worked quickly to resolve. Room was clean. Breakfast was extremely limited and the milk was a shared gallon for everyone to touch with the handle and rim, pretty gross in my opinion but other than that it was decent.
Apr 1st, 2024

Mar 28th, 2024

Much like a horse that's been ridden too long and hard, this old mare needs to be put down. Walkable location to Nulu, but everything else about the hotel was disappointing. Needs significant updating, more invested employees, and a fresh perspective. Save yourself the hassle, and spend a few more bucks to stay elsewhere.
Mar 28th, 2024

Very friendly
Mar 28th, 2024