Caretenders

The nurse that was supposed to show up today for my 95-year-old aunt in a nursing home fail to show up after two calls. Was supposed to be there at 10 AM, then one PM, then just never showed up! She is really in need of help, so I guess we will have to look elsewhere! This is ridiculous! I would give them a zero, if I could!
Feb 13th, 2024

I would give 0 stars if possible. The nurse that was supposed to evaluate me never showed up after calling three times. I was evaluated by someone once who didn't show up at the time he was supposed to. I got assigned a physical therapist who set a schedule calling at 7 PM on a weekend. I got that scheduled, and he called me 2 minutes before the appointment to get me on his schedule. I advised him we had already spoke and I had an appointment in 2 minutes that I was waiting for him. He had no idea. It is a pathetic excuse for a company.
Aug 3rd, 2022

They dont set a schedule. They call late (10-11pm) the night before or day of to schedule. Literally, Im in the need, can I come by for PT. Its insane. I had a total hip replacement, live in a two story home with one bath and Im home alone more often than not. I dont understand why theres not a schedule so the patient can be prepared for therapy and have someone to let them in. Sadly their administration seems to think this is perfect customer service. I feel sorry for the people of KY that this is what passes for quality care. Go to Boston and learn about best practices in the healthcare industry!!
Jul 23rd, 2021

Abby the PTA is wonderful. She has helped me by answering questions I ask, does what she says she's going to do, & goes above & beyond to help with anything she can. We need more people like Abby in the medical field. She is absolutely awesome! Vicki
Jun 25th, 2021

Never keeps on schedule, nurse is not experienced with elderly care! The staff is a complete joke! No one cares and it shows. Do not use them...you will be sorry
May 1st, 2021