Norton Leatherman Spine Center
-
4123 Dutchmans Lane
, Suite 401
Louisville, Kentucky 40207 - (502) 584-7525
Hours
Chamber Rating
-
Jeri Craig
Saw Kelly Stice and she referred me to have a spine epidural. That was August 25th. Now September 7th and referral request was never sent to my insurance. In pain and still waiting?
Sep 4th, 2021 -
RX Productions
The staff here is great! The girl who checked me in was very friendly and the doctors are top notch!
Aug 22nd, 2021 -
Mike Ausley
I really like my doctors here but found the girl who checked me in to be quite rude and unfriendly. That has not been my experience in previous appointments. Then I waited in an examination room for an hour before just leaving to go to work. I never did see the Dr.
Jul 19th, 2021 -
odie Owell
Support staff is rude. Dr was rude & very full of his own ego, stupid socks btw. I saw 4 different women & each was more rude than the next. I see other similar reviews, perhaps management needs to pay more attention. You're here to make US feel better, not other way around.
Jun 1st, 2021 -
Christy Mueller
Absolutely the most unprofessional people we have ever encountered. The very first appointment they some how had a mailing address that was over 20 years old. We have not lived there for that long. Have never used that address for any medical records. They could not tell us how they got that information. We updated the address and assumed it was fixed. As we left they handed us a packet of papers explaining what was done that day. When we got home and began to review the doctor's notes we discovered that half of the chart belonged to another patient and had all of their personal information listed. When we called to let them know about it they acted like it was no big deal and brushed it off. A few days later they sent us a text message for a follow up appointment that they wanted us to come to in three days. We already had other things scheduled, so we immediately called to set up another date and time. Once again, when I called, they had the outdated mailing information. When I asked to speak to someone regarding the issue they acted, again, as if it were no big deal, "we'll fix it". We proceeded to reschedule the appointment and assumed everything was ok. Today we went to the appointment. Upon arrival they asked why we didn't have the MRI done a few weeks ago. We did not know what they were referring to. Allegedly they mailed us a letter with a separate MRI appointment. WE NEVER RECIEVED IT. On our way home, a very rude man called to give us an appointment for another MRI. At that point he became extremely hateful and said, "are you going to go to this appointment or just throw it in the trash again?" We explained that we never received a paper and did not know about appointment because they probably mailed it to the wrong address AGAIN. At that point the man became even more hateful and we told them to just cancel any future appointments because we will not be back. There was no reason to be hateful and rude, especially when we never said a cross word. Regardless, if someone misses an appointment, the staff should remain professional and understand that things can happen. They apparently cannot keep records.
Jul 26th, 2021
Contact Info
- (502) 584-7525
- (502) 259-3225
Questions & Answers
Q What is the phone number for Norton Leatherman Spine Center?
A The phone number for Norton Leatherman Spine Center is: (502) 584-7525.
Q Where is Norton Leatherman Spine Center located?
A Norton Leatherman Spine Center is located at 4123 Dutchmans Lane, Suite 401, Louisville, Kentucky 40207
Q What is the internet address for Norton Leatherman Spine Center?
A The website (URL) for Norton Leatherman Spine Center is: https://providers.nortonhealthcare.com/search?sort=networks%2Crelevance&_ga=2.186045485.527856432.1677451464-277579757.1663267834
Q How big is Norton Leatherman Spine Center?
A Norton Leatherman Spine Center employs approximately 20+ people.
Q What days are Norton Leatherman Spine Center open?
A Norton Leatherman Spine Center is open:
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
Monday: Closed
Q How is Norton Leatherman Spine Center rated?
A Norton Leatherman Spine Center has a 2.6 Star Rating from 41 reviewers.
Hours
Ratings and Reviews
Norton Leatherman Spine Center
Overall Rating
Overall Rating
( 41 Reviews )Jeri Craig on Google
Saw Kelly Stice and she referred me to have a spine epidural. That was August 25th. Now September 7th and referral request was never sent to my insurance. In pain and still waiting?
RX Productions on Google
The staff here is great! The girl who checked me in was very friendly and the doctors are top notch!
Mike Ausley on Google
I really like my doctors here but found the girl who checked me in to be quite rude and unfriendly. That has not been my experience in previous appointments. Then I waited in an examination room for an hour before just leaving to go to work. I never did see the Dr.
odie Owell on Google
Support staff is rude. Dr was rude & very full of his own ego, stupid socks btw. I saw 4 different women & each was more rude than the next. I see other similar reviews, perhaps management needs to pay more attention. You're here to make US feel better, not other way around.
Christy Mueller on Google
Absolutely the most unprofessional people we have ever encountered. The very first appointment they some how had a mailing address that was over 20 years old. We have not lived there for that long. Have never used that address for any medical records.
They could not tell us how they got that information. We updated the address and assumed it was fixed. As we left they handed us a packet of papers explaining what was done that day.
When we got home and began to review the doctor's notes we discovered that half of the chart belonged to another patient and had all of their personal information listed. When we called to let them know about it they acted like it was no big deal and brushed it off.
A few days later they sent us a text message for a follow up appointment that they wanted us to come to in three days. We already had other things scheduled, so we immediately called to set up another date and time.
Once again, when I called, they had the outdated mailing information. When I asked to speak to someone regarding the issue they acted, again, as if it were no big deal, "we'll fix it". We proceeded to reschedule the appointment and assumed everything was ok. Today we went to the appointment.
Upon arrival they asked why we didn't have the MRI done a few weeks ago. We did not know what they were referring to. Allegedly they mailed us a letter with a separate MRI appointment. WE NEVER RECIEVED IT.
On our way home, a very rude man called to give us an appointment for another MRI. At that point he became extremely hateful and said, "are you going to go to this appointment or just throw it in the trash again?"
We explained that we never received a paper and did not know about appointment because they probably mailed it to the wrong address AGAIN.
At that point the man became even more hateful and we told them to just cancel any future appointments because we will not be back.
There was no reason to be hateful and rude, especially when we never said a cross word.
Regardless, if someone misses an appointment, the staff should remain professional and understand that things can happen. They apparently cannot keep records.
Overall Rating
Overall Rating
( 41 Reviews )Write a Review
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