Boot Barn

My complaint really isn't about the employees, but the expectations they are given by the employer. As well, this is an issue of my own perception of what a western wear store is. For you old people, you remember what a western wear store was like. Excellent customer service. You would get sized for your boots and for your hats. The employees were specialists in western wear and knew about head shapes and how certain feet fit into certain boots. They knew how boots would break in and so on. That is dead and gone. Listen guys. I want to buy a nice pair of boots. What I do not want to do is buy the WRONG boots. And that is my fear with cowboy boots, buying the wrong pair. The customer service you get here is about what you would get at a Target in the clothing section. I was there the other day and there seemed to be a total of two employees, both of which were helping a single customer find a single pair of pants. All the while there are six other customers in the store. Were they greeted and asked if they needed help? No. The young people working here probably have no idea how western wear stores used to be, and as such have no clue what expectations are projected upon them. Where does the fault lie? I don't know.
Apr 11th, 2024

Love this place
Mar 16th, 2024

I've always preferred BB over Cavenders but this one didn't have anything i liked or in my size. I went with the intention of spending about $1000 but walked out with nothing. O well
Mar 10th, 2024

They told me they had wide calf boots. Employee just smirked at me as she handed me a boot that didnt fit over my calves. Asked a lot of questions, got vague answers. Just kept offering me the stretching service for boots. Hard to agree with the services if I cant get a boot on to see if it fits me correctly. Gave up asking her for help. Felt embarrassed by the end of the trip for a part of my body I cant change. Wont coke back to this location.
Feb 16th, 2024

Feb 3rd, 2024