Fifth Third Bank & ATM

When ever I have had a problem. It's been resolved in a timely manner. Whitney is amazing and has the best customer service..
Jan 5th, 2022

Had a problem with my payroll deposit. They put a hold on my check and told me it would be a couple days. I deposited it on the 9th and it cleared on the 10th. But 4 days later, they're still holding my PAYROLL check for ransom. Whitney Durbin the ACTING MANAGER refuses to help in any way. Hung up on me after I tried to find out why they're telling me it would held until the 18th of the month. Whitney needs some classes on proper communication skills. Again, this is a payroll check not a 3rd party.. Take your business somewhere else and Whitney needs to be fired. They need a branch manager not a want be teller who has no clue what she's doing and is very disrespectful to long time 5th 3rd customer who is changing to Chase after I finally get my money from them.
Dec 26th, 2021

Had a coworker deposit a payroll check. Not a 3rd party check but a payroll check. They're holding it for 7-10 days. This is dead wrong. Trying to get in touch with a manager is impossible and the ACTING manager was very rude and really didn't give two cents about him not being able to pay his bills. Stay away from 5th 3rd bank.
Dec 19th, 2021

I filed a dispute and fifth third just let merchant do whatever they wanted to do. They didn't even talk to me about case before making a decision. I have all the supporting documents that show the merchant was giving me a refund. The merchant decided to not give refund and want to give a store credit. When trying to explain this to bank they understood but let merchant do handle my finances in their favor. I thought your bank should stand behind you and make others do right by you. I been with them for 7 years and have several line of credit. It's time for a new bank
Sep 17th, 2020

If I can give a negative -100 that would be the rating. I've been through HELL with this institution regarding my funds. I will NO longer trust anything any representative say for this institution. Its very clear that this institution is a complete RIP off.
Jun 24th, 2019