U-Haul Neighborhood Dealer

Nov 16th, 2023

Great service. Can't remember the lady's name but she was so helpful. The truck I originally was assigned was dirty and smelled strongly of cigarettes smoke. Switched me out with no problem.
Jun 23rd, 2023

May 18th, 2023

I thankfully got my trailer with no issues and didnt experience any of the horror stories in these other reviews. But having been to the place in person, it checks out. Grouchy staff and filthy facilities. Granted, I would expect nothing less from a towing company that doubles as a U-Haul dealer.
May 16th, 2023

I would not recommend this U-Haul location to anyone. This morning I arrived after reserving my truck and dolly online and the store manager delayed our trip by 30 minutes by claiming that the truck didn't exist (despite it being right outside - I had located it and took photos) and claimed they didn't have a dolly either. "The website says we have things we don't have" - said the worker. I asked for my $50 check - as I have learned to read the fine print. She proceeded to sit down and ignore me and my movers? The picture of professionalism /s. Luckily, I had corporate on the line and a few quick texts later, magic elves produced a dolly from behind the door (there was a line of several, I kinda glanced in) the keys to the truck, and a death glare. How dare I make someone work! Luckily I am returning the truck several states away and do not have to deal with that location ever again - because I assure you, should life take me back to Lexington, wild horses couldn't drag me back to this dealer.
Jan 3rd, 2023