Baptist Health Surgery Center in Lexington

I had ankle surgery 02/27/24, everyone was nice and helpful except for 1 particular recovery nurse who was rude and disrespectful. Coming to after surgery in the recovery room I was asking for by saying my friends name (voice was Hoarse and low), when I seen/heard the nurse say stop saying that, we have other patients here!, you sound un sense able! I then asked for doctor Hamilton and she yelled hes in surgery! Less than 5 minutes later doctor Hamilton came by my bedside to talk with me. Finally another nurse asked her to take a lunch break. Drowsy or not I do remember everything when I am being mistreated and a complaint will be completed on this nurse.
Mar 3rd, 2024

I went in for a colonoscopy, came out with Covid and now my 3 year old, 3 month old and wife are sick too. How unprofessional can one place be. They took 0 precautions, in the beginning of fall for that matter. Thanks guys!
Dec 5th, 2023

Sally at check in is a blessing to your building. Shes so welcoming and was just all around a very happy and helpful person. You are lucky to have her.
Oct 9th, 2023

Wait time was horrible.
May 8th, 2023

To Whom It May Concern: My Mother was scheduled for a Vitrectomy on no March 27, 2023 with Dr. Ricca. As of 3/26/23 8:00 P.M., we had not received a call or any correspondence regarding this surgery other than surgery information sheets and correspondence with Bronan in Dr. Riccas office. I am sure this not standard procedure? On 3/26/23 At 7:55 P.M., we still had not heard from the surgery center. I called Dr. Riccas office number hoping I could speak to the physician on call. After leaving a voicemail regarding our concerns/questions about my Mothers surgery, Dr. Shirkey returned my call at 8:14 p.m. I explained our situation to Dr. Shirkey. She suggested we arrive at the surgery center at 8:30 a.m. on Monday 3/27/23 for Mothers procedure. Monday morning: 6:30 a.m. Mother got a phone call on her phone from the surgery center. However, Mom was not able to understand the person calling. Mom was able to ask the person for their number so I could call them back. I returned the call to the surgery center at 6:33 a.m. the representative said there was an opening for an earlier surgery appointment if we could get here by 7:30 a.m. We arrived at the surgery center 7:29 a.m. 3/27/23. The receptionist told me we were really early for Mothers appointment. I told her about the appointment change made earlier from another staff member. The staff was not friendly or cordial with Mother and I during registration. Because of the lack of communication between all parties involved, Mother and I were unaware of a $250.00 co-pay to be collected on the day of surgery. Not having been prepared for this, I told the receptionist I would drop the payment off after Moms follow up appointment on 3/28/23. 3/27/23 - 8:30 a.m. Mother was called back for surgery prep. Nurse Kate came in and started doing the paperwork and prep for surgery. Then nurse Jill came in to complete the process and start an IV. Jill had difficulty getting the IV in Mothers arm and after two tries, asked another nurse ( Sherry) to do it. Sherry did not have any problems. Unfortunately, Mom wasnt taken back for surgery until 10:08 a.m. As many people have to go through surgeries either for themselves or a family throughout ones lifetime. I can honestly say, our family has never experienced such unorganized medical staff for any surgery we have received. We were very disappointed in the way my mothers pre surgery procedures were handled. I would not recommend this surgery center to anyone else. We found it strange this surgery center neither had My Mothers insurance information nor her medication list and allergy records from the Dr. I feel overall, there was a lot of miscommunication between the entire medical staff at both retina associates and Baptist Health surgery center as well as communication to the patient and/Patient representative. As explained during my Mothers initial visit to Dr. Riccas office, my Mother is hearing impaired and all calls, emails and texts should come to me. Information listed below. This information was also provided during her initial visit and should have been sent on to the surgery center. I am happy to say, my Mothers surgery went well and she is doing better. While we are pleased with the care Mother received during this procedure from Dr. Ricca. There certainly seemed to be a breakdown of communication between the two medical facilities involved in completing this procedure. The baptist health staff were very rude to us during check in. (Which is addressed directly to them). My family and I are currently hesitant to have to deal with Baptist Health for any type of surgery or medical procedure. The staff members who checked my mother in were very rude and unprofessional. We were treated as if we had made the mistake when in fact, it was lack of communication between the surgery center and the treating physician staff. Which I am sure was addressed immediately. EHardin
Jul 5th, 2023