Bluegrass Rooter Plumbing Heat & Air

Super nice guy. Did a great job and left zero mess. Ill be calling them for any future plumbing issues I may have. Service: Drain cleaning
Mar 21st, 2023

Unresponsive to call in emergency situation. Left message but they never bothered to return call.
Feb 7th, 2023

My neighbor had this company come out to replace a water line. In the process, this company dug in my yard across the property line without permission, drove their excavator onto my property and totally messed up my landscaping. None of this has been repaired by the company. They also hit a gas line and we had to evacuate our home and property on a Sunday afternoon. Debating whether I will sue for trespass and property damage. Do NOT recommend.
Jan 19th, 2023

Early Saturday morning I discovered water flooding the laundry room of my significant other's townhouse and realized the water heater was leaking.  I turned off the water supply rendering the condo with no water. Now what?  Who do I call in Lexington, a town I'm not that familiar with much.  She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend.  So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first.  She is in my friends list and I trust her reviews.  I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man.  But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited.  So I gave them a call.Ron answered the phone at 7:52 am on a Saturday.  This was a huge indicator to me I was going to be doing business with a good company.  He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way.  He called me back at 10:26 am and arrived in 15 minutes.  He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later.  I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction.Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes.  He completed the work in two and a half hours.  We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade.  Would not hesitate to call him again for any plumbing needs.
Mar 10th, 2023

The owner, Ron Derington, is extremely honest, knowledgeable and proficient. You won't regret hiring them at all. What a great job. I can't say enough good things about the company!
Nov 8th, 2022