Mosquito Joe of the Bluegrass (Lexington)

They have a policy to retreat your yard if you find that mosquitos are coming back sooner than your next treatment. I called to have this done and the person I spoke to was extremely rude to me and I ended up canceling my account. I later sent an email saying that I didnt think that was a fair way to do business. They responded back by saying sorry you feel that way. I called back and spoke to a manager who did apologize. She said she would send someone out to fix it and set my account back up. Someone came the next day, but never showed up according to schedule again. Randomly months later I got an email saying someone would be coming. I called and canceled due to not wanting to deal with the company that didnt seem to have it together. Months passed again with nothing, then an email that someone would come for service. Called again and once again spoke to a rude customer service representative. Hopefully they can actually get it cancelled. Overall the rude staff and lack of organization is what made me really unhappy with this company.
Mar 15th, 2024

Their service started out okay where they would take their time in spraying but after several months they would show up to only be on our property for less than 3 minutes. We finally canceled with them when they charged us for a treatment in November that never happened. When we called to have the charge removed they refused and just hung up on us. If you use them watch out for chargers for services never occuring.
Dec 12th, 2023

This business is a pure scam. They only spray from time to time but do charge you consistently. When you call to inquire about the fact that you still have mosquitoes and flies, even though they were supposed to spray your backyard, they do not like it and hang up the phone on you. When I requested a cancellation of my account, they would not provide me a confirmation email of my cancellation and proceeded with trying to charge my credit card again Service: Mosquito extermination
Oct 2nd, 2023

We no longer have a mosquito problem thanks to Mosquito Joe! I highly recommend it! Service: Mosquito extermination
Sep 16th, 2023

Sep 10th, 2023