Access Wellness Group

Highly recommended. Great group of people.
Nov 9th, 2023

Jun 28th, 2023

Jan 26th, 2023

Nov 4th, 2022

In all the psychiatric treatment I've received-- for well over a decade-- I've never encountered this level of incompetence. My previous provider, though wonderful, retired, and the difficulty of finding a provider accepting new patients was what led me to Access. First appointment seemed normal enough, although it ended with a "drug test for insurance purposes" I later found out was patently false. My insurance does not request drug tests for my medications, and standard practice for these in the first place involves a urine test. Theirs is a saliva test...that they called me to come in and "retake" a few weeks later because they "sent it to the wrong lab." Combine that with my follow-up being cancelled less than an hour prior to the appointment, with not a single message on the patient portal, and the fact that my provider just...forgot? to send in one of my prescriptions at all and the office never responded to my pharmacist's calls, I was starting to feel frustrated but gave the benefit of the doubt when I was directed to the refill line upon calling and told I could get my meds the next day. That day came and went. Another day passed, and my pharmacist still had received nothing, and was getting zero response fax or call. I was about to travel out of state in roughly 48 hours at that point. I had a good cry about it-- that's the tricky little detail about mental health that Access seems oblivious to, it's a sensitive thing-- and had a loved one fortunately get me a referral in to see a provider at different establishment. Long story short, I had a provider put me on a completely new class of meds after the first appointment, with the understanding that we'd meet again to follow up and assess whether it was working for me-- only for the appointment to get cancelled right before, having to drive across town to get another unexplained drug test to boot, and being unable to access my medication period, let alone discussing the finer nuances of whether a controlled substance I'd just been put on was having any adverse effects. I'm a pretty forgiving client, all things considered, and it takes a lot for me to get upset at providers navigating what is ultimately a deeply flawed system for everyone involved. But this? This is just negligence, and I can affirm basically everything people have to say about them in their reviews on any site. Maybe the first sign I should have heeded-- apart from these reviews-- was the fact that the practice is labelled "chiropractor" on GPS apps. Turns out their behavioral health services are every bit as sketchy as that dubious field of "medicine." Their hours on Google, Apple Maps, and their own website are completely wrong, by the way. By a wide margin.
Jul 18th, 2023