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      Hilton Garden Inn Lexington

      ( 521 Reviews )

      Hilton Garden Inn Lexington
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      Hours

      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
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      Chamber Rating

      Verified Member
      4.1 - (521 reviews)
      264
      144
      55
      19
      39
      Read Our 521 Reviews

      Chamber Rating

      Verified Member
      4.1 - (521 reviews)
      264
      144
      55
      19
      39
      › ‹
      • Heather McCoy


        Apr 11th, 2024

      • Ryan Sampson


        Mar 24th, 2024

      • Catherine Brown


        Mar 22nd, 2024

      • R Miller

        If you enjoy a rock hard bed, a freezing cold indoor pool, and snarky, incompetent, dishonest employees - this is the place to stay. We were charged more for our stay than quoted. She tried to blame it on fees and taxes, but the quote we had from where we made our online reservation had fees and taxes added in already. When we checked out, we were told there might be additional fees added on later (and this is after she argued about printing out an actual receipt for us... Yeah, we know why you didn't want us to have an actual receipt. You just wanna add charges we shouldn't be paying!) Also, we were told we would be notified about said charges later in the day. That day has come and gone - and NOTHING! The room was clean. I'll give it that, but that's all I'll give it. The beds were basically 2 big rocks covered in the thinnest sheets known to man. The shower pressure was the worst I've ever encountered in a hotel. And the pool... Oh my word! Why would you bother to have an indoor pool if it's going to be the same temperature it would be if you're swimming outside... in the middle of winter! There is absolutely no reason to bother with an indoor pool and keep it that cold. Also, if you have to use that much chemical (that the smell clings to you even after showering), I have to think there's a bigger issue than the temperature. Also, just a side note: the website mentions breakfast as an amenity, and they put it out like it's complimentary, but we did not partake for fear that we would end up charged even more - and there's nothing anywhere that clears this up. And, when asked, no one seems to know whether it's actually complimentary or not...
        Mar 16th, 2024

      • Kathie Combs

        Stayed here in December and got double charged for my room! Been fighting with them ever since to get my money back but they will not refund it or even give me another night's stay!!! This is seriously ridiculous...don't try to book your room online then show them your card at thee desk!!!! I guess the sad thing is that they're not willing to work it out Nearby activities: Lots of nice restaurants nearby
        Feb 19th, 2024

      Read Our 521 Reviews

      About
      Hilton Garden Inn Lexington

      The Hilton Garden Inn Lexington Hotel welcomes you to the "Horse Capital of the World" with refreshing accommodations matched with our renowned service and style. Brimming with history and buzzing with world-class events and attractions, Lexington, Kentucky is a dynamic destination for work or play. Nestled in the heart of the scenic Bluegrass, we stand above other hotels in Lexington, Kentucky with a superior location near several popular attractions, businesses and things to do.

      Contact Info

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • DINERSCLUB
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Hilton Garden Inn Lexington?

      A The phone number for Hilton Garden Inn Lexington is: (859) 543-8300.

      Q Where is Hilton Garden Inn Lexington located?

      A Hilton Garden Inn Lexington is located at 1973 Plaudit Place, Lexington, Kentucky 40509

      Q What is the internet address for Hilton Garden Inn Lexington?

      A The website (URL) for Hilton Garden Inn Lexington is: https://www.hilton.com/en/hotels/lexlhgi-hilton-garden-inn-lexington/?SEO_id=YEXTN-AMER-GI-LEXLHGI&y_source=1_MjA4MjgyNi01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

      Q How big is Hilton Garden Inn Lexington?

      A Hilton Garden Inn Lexington employs approximately 20+ people.

      Q What days are Hilton Garden Inn Lexington open?

      A Hilton Garden Inn Lexington is open:
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours

      Q How is Hilton Garden Inn Lexington rated?

      A Hilton Garden Inn Lexington has a 4.1 Star Rating from 521 reviewers.

      Hours

      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours

      Ratings and Reviews
      Hilton Garden Inn Lexington

      Overall Rating

      Overall Rating
      ( 521 Reviews )
      264
      144
      55
      19
      39
      Write a Review

      Heather McCoy on Google

      image

      Ryan Sampson on Google

      image

      Business Response on Google Mar 24th, 2024
      Hi Ryan - We’re sorry your 1-star experience didn’t match our high service expectations. Please feel free to reach out to us at https://help.hilton.com/s/contactsupport, or give us a call at (859) 543-8300 with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.

      Catherine Brown on Google

      image

      R Miller on Google

      image If you enjoy a rock hard bed, a freezing cold indoor pool, and snarky, incompetent, dishonest employees - this is the place to stay.
      We were charged more for our stay than quoted. She tried to blame it on fees and taxes, but the quote we had from where we made our online reservation had fees and taxes added in already. When we checked out, we were told there might be additional fees added on later (and this is after she argued about printing out an actual receipt for us... Yeah, we know why you didn't want us to have an actual receipt. You just wanna add charges we shouldn't be paying!) Also, we were told we would be notified about said charges later in the day. That day has come and gone - and NOTHING!
      The room was clean. I'll give it that, but that's all I'll give it. The beds were basically 2 big rocks covered in the thinnest sheets known to man. The shower pressure was the worst I've ever encountered in a hotel.
      And the pool...
      Oh my word! Why would you bother to have an indoor pool if it's going to be the same temperature it would be if you're swimming outside... in the middle of winter! There is absolutely no reason to bother with an indoor pool and keep it that cold. Also, if you have to use that much chemical (that the smell clings to you even after showering), I have to think there's a bigger issue than the temperature.
      Also, just a side note: the website mentions breakfast as an amenity, and they put it out like it's complimentary, but we did not partake for fear that we would end up charged even more - and there's nothing anywhere that clears this up. And, when asked, no one seems to know whether it's actually complimentary or not...

      Business Response on Google Mar 26th, 2024
      Mr. Miller, I would like for you to contact the hotel directly and speak to a member of the management staff at your earliest convenience. We can be reached at 859-543-8300. With all of the issues you listed, I would have hoped you would have spoken to a manager prior to check-out. Especially the issues surrounding your billing and staff interaction that I take very seriously. I have tried to locate your stay history, but I am unable to see where you stayed with us recently, if at all. I look forward to hearing from you soon to find a suitable resolution.

      Kathie Combs on Google

      image Stayed here in December and got double charged for my room! Been fighting with them ever since to get my money back but they will not refund it or even give me another night's stay!!! This is seriously ridiculous...don't try to book your room online then show them your card at thee desk!!!! I guess the sad thing is that they're not willing to work it out
      Nearby activities: Lots of nice restaurants nearby

      Business Response on Google Mar 8th, 2024
      I do apologize for the delay in getting this issue resolved, however, the staff member assigned to it is no longer with us so it was not handled as expediently as either of us would have liked. I understand that the issue has been corrected now and that you will be seeing a credit issued to your card. I assure you that we will always do whatever is necessary to make it right, guaranteed.
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      Overall Rating

      Overall Rating
      ( 521 Reviews )
      264
      144
      55
      19
      39

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