Pottery Barn

Worst return policy ever. Sofa was Beginning to be discolored all over just three months after the purchase and having conversations they continue to ignore my emails and my phone calls and kept on switching me from one department to the next at the end they told me they declined my warranty.my leather sofa color is just whipping right off. DO NOT buy leather from pottery Barn its cheap
Mar 1st, 2024

Jan 31st, 2024

I was excited to schedule my first in-home consultation with Pottery Barn to see what PB products were available to elevate a bedroom in my home. The appointment was simple to schedule and I was sent several reminders of upcoming appointment with Donna. Unfortunately, my appointment was forgotten and no one showed up. I placed a call and was told that I was "overlooked". As a long time PB customer I am saddened by the lack of communication and customer service. I will be looking to shop at similar stores such as Crate and Barrel and Ballard Designs.
Jan 11th, 2024

Chatham FSC Mahogany 4-Piece Sectional, Honey - The ABSOLUTE worst. I have had this sectional a little over 3 years and it looks likes it is 20 years old. The cushions hold water and mildew. They must be propped up to one side to let any rain water out. I have covered this pricy ($3,000) including the cushions every fall/winter. The finish looks terrible. I am shocked actually. I so expected way more out of this Brand.
Jan 9th, 2024

Customer service is the absolute worse. Been waiting on furniture since four months. Couch is here but chair keeps getting back ordered. Will not deliver couch under any circumstances even with me paying additional shipping. Been working with a supervisor who will not get back with me. Charged for product and yet cant get it. Will never order furniture here again. Hours spent on phone with PB for nothing. If I could give zero stars I would.
Dec 20th, 2023