Hart's Drycleaning and Laundry

Great business! Ive been using them for years.
Jan 27th, 2024

Sep 26th, 2023

Took in a comforter and it got clean. I appreciate the drive thru window.
Feb 8th, 2023

I bought my husband a Loro Piana sweater for his birthday while we were in New York City. It was $2300.00 we brought it in to be cleaned with several other items. When we returned to pick it up the sweater was not included with the other items. We were instructed to call the owner. When I called him he said he would look into it and get back to me. Never got a call back I had to call him back. When I finally got a hold of him he was irate and chewed me out. He said he reviewed the tapes and he said he saw a dark item included in the clothes I received back. I told him that it would be impossible to see any of the clothing while it had a plastic bag over everything and there was around 10 items. Then he said he never received the item to be cleaned then started to yell at me again and hung up on me. Something is very shady about this place. After talking with a few friends they are known for losing items and giving back cloths that have not even been cleaned. Beware of this shady place.
Jan 3rd, 2024

If I could do 0 stars I would! Dropped my wedding dress off and was told it would be ready Tuesday August 1st, I drove all the way to Lexington for it after the man on the phone said it would be there at 4pm. It was not there not ready. Called twice a day each day since and they finally said on Thursday it would be there. Here comes Thursday August 3rd we go to pick it up and they CANT FIND IT!!! Finally after 40 minutes they say it's at the Broadway location and to pick it up from that store (NOT THE STORE WE DROPPED IT OFF TO) so we had to waist MORE gas and time to go hunt down my dress. Fast forward to my wedding day when we finally take it out of the bag August 19th and the griddle was stuck together and had horrible creases in it then all of this all over my dress! This place is an absolute joke! They charged me $185 to take my dress from one side of lexington to the other! That was all they did with it besides somehow getting these marks on it. I will be getting in contact with the BBB.
Aug 21st, 2023