Moore Builders

Mar 18th, 2022

We had a very bad experience with this company.  We signed a contract for a new 2nd story covered Trex deck not lumber (we wanted very little maintenance) and new roof on Sept 23, 2020 at that time we paid a deposit of 60% deposit; which we thought was high.  They never showed up until 11/1/2020, I came home and my old deck was gone, I had no idea they were even coming that day.  We had asked them not to take old deck down until they were ready to start, because we have dogs and they go out that door.  Then nothing until 12/8/2020, they showed up started working on deck.  The support post went in, the floor joist went in and the roof went up...we were well on our way.....I was then told that the center post was off by 3 inches but we would not notice, ...YEA RIGHT, the more they did the more you noticed.  And they never offered to fix it.  I was told I could not have the trex railing that I wanted because of code; but it was because the center post was not centered.  I ended up with a cable railing but I have wood post because the railing began to sag so they had to add support post.  It went downhill from there.  They would show up when it was convenient for them, we were told they would be there and then no one showed up.  The lack of communication on Jerrod and Don's part was terrible to say the least.  Their attention to detail in none existent.  The steps were terrible, the craftsmanship was terrible.  They would text me at 8 am on a Saturday to see if they could send a crew and my doorbell would be ringing and it was the crew and a non-English speaking crew so we could not communicate and Jerrod would not answer my call.  This happened on several occasions.  There is so much more that has gone wrong with this deck but not enough room to tell the whole story.To say the least it was a year yesterday and we are now working with our attorney.  I would never recommend this company to do any work for anybody.
Sep 23rd, 2021

We had a pretty big project which included new flooring throughout the entire house, knocking down a large wall to open up the kitchen/living room area, new countertops, new backsplash, installation of a kitchen island and a board and batten wall. Working with Moore Custom Remodeling and Gibson Downing was an extremely enjoyable experience and I would absolutely recommend them them to anyone. I was given very thorough updates on everything going on throughout the entire project. When I was given a time that someone would show up, they always showed up. I am beyond happy with my experience and plan to use them for more projects in the future! Services: Tile work installation, Remodeling, Install flooring
Sep 7th, 2021

Sep 7th, 2021

We had a very bad experience with this company. We signed a contract for a new 2nd story covered Trex deck not lumber (we wanted very little maintenance) and new roof on Sept 23, 2020 at that time we paid a deposit of 60% deposit; which we thought was high. They never showed up until 11/1/2020, I came home and my old deck was gone, I had no idea they were even coming that day. We had asked them not to take old deck down until they were ready to start, because we have dogs and they go out that door. Then nothing until 12/8/2020, they showed up started working on deck. The support post went in, the floor joist went in and the roof went upwe were well on our way..I was then told that the center post was off by 3 inches but we would not notice, YEA RIGHT, the more they did the more you noticed. And they never offered to fix it. I was told I could not have the trex railing that I wanted because of code; but it was because the center post was not centered. I ended up with a cable railing but I have wood post because the railing began to sag so they had to add support post. It went downhill from there. They would show up when it was convenient for them, we were told they would be there and then no one showed up. The lack of communication on Jerrod and Dons part was terrible to say the least. Their attention to detail in none existent. The steps were terrible, the craftsmanship was terrible. They would text me at 8 am on a Saturday to see if they could send a crew and my doorbell would be ringing and it was the crew and a non-English speaking crew so we could not communicate and Jerrod would not answer my call. This happened on several occasions. There is so much more that has gone wrong with this deck but not enough room to tell the whole story. To say the least it was a year yesterday and we are now working with our attorney. I would never recommend this company to do any work for anybody. Service: General construction
Sep 2nd, 2021