Ferguson Bath, Kitchen & Lighting Gallery

If you are not paying for your purchase yourself I would suggest going to another local showroom like Wiseway Design Showroom. I am beyond disappointed by my experience and was left feeling like a criminal. The positives: A star for the beautiful faucet and shower selection; they also have a small selection of lighting. Another star for Jordan. He was attentive, very helpful, knowledgeable and overall wonderful. Every member I observed on site was very polite and professional. I wanted to leave a one star but the two positives above deserve more than that. The negative: Our family is required to move into a home owned by my husbands new employer and the company is covering most of the renovation cost. I understand we are very fortunate to have this option. After spending days selecting items both in store and online for our entire home remodel I was advised I could not make the purchases. We had planned to purchase items from Ferguson for six rooms. I supplied them with the requested form and even added additional emails, zip codes, addresses, phone numbers, divisions and my husband's work contact information. My husband's company has a very large account with Ferguson with different divisions so it was not that they were a new client. The purchase was still denied by Accounting unless we paid for the items ourselves making the claim of legal ramifications. All while not even attempting to reach out to anyone at his company that could verify the authorization approval for purchases. I could understand the denial if I had not provided multiple contact points or documentation. We have done this with multiple other companies across central Kentucky with no issues since October. And, as a business owner myself I know sometimes other people have been delegated to due a job. I am all for supporting local or even regional showrooms such as Ferguson; please continue to do so. But, please be mindful if you are a designer, contractor, family member or spouse doing most of the design work it will be a waste of your time. Fortunately, we were able to work with Jessica at Wiseway (also local) less than a mile away without feeling like a we were criminals. They offer more lighting and plumbing fixtures plus the showroom is larger allowing them to showcase more options.
Mar 23rd, 2024

My husband and I went into the store and were very interested in a farmhouse sink. The consultant who helped us sent us an email with the dimensions so we could forward it to our contractor. My husband and I have left 3 messages to place the order for the sink and no call back. Were probably going to look elsewhere for the sink.
Mar 9th, 2024

Feb 9th, 2024

Feb 7th, 2024

Very friendly staff. Took our sister to find a shower head that would be easier for her to use. They were very helpful and we found exactly what she needed.
Jan 19th, 2024