T-Mobile Authorized Retailer

Kevin Hazelwood _{on Google}

Feb 5th, 2024

Worst service Ive ever received!

S Brown _{on Google}

Dec 22nd, 2023

I would share specific examples about my experience, but too much of my time has already been wasted. Do yourself a favor and avoid this store if you can.

Karen Booker _{on Google}

Nov 24th, 2023

It's a joke

Elijah Bishop _{on Google}

Jan 6th, 2024

This store is absolutely ridiculous and borderline criminal. My wife and I agreed to a store promotion at this location last November for a Buy One Get One on Apples Ultra iwatch. We were told by the employee the normal gibberish about not seeing the bill correct itself for a few months and then it evens out, etc. So we trusted them (first mistake) and waited. Well, it never did and now for over a year we have been paying for 2 watches each month. The store told my wife that they cant see past promotions and the corporate office said they had no promotions like that going on last year. When asked to speak to the owner of the store or the manager, the guy just said hes not here, and wouldnt offer any point of contact. Thats the first issue.
Second issue: around last December we decided to try T-mobiles internet. We went into this store and signed the agreement which stated we could bring it back within a certain amount of time if it wasnt what we needed. We took it home and tried it for 30 minutes and immediately knew it wasnt what we needed because it wasnt near as good as what we already had. So we boxed it up and took it back to the store where we we told we couldnt return it there and were told that it had to go back to a particular division of the company that deals with internet. A total lie. So we got the contact for returning the device and then began a more than 6 month debacle trying to return the device WHILE BEING CHARGED EACH MONTH for something we used once for 30 minutes. This store was and continues to be absolutely useless in helping us and they have continued to be absolutely useless and borderline criminal in their business with us. We are continually in contact with corporate to get our money back and to investigate this location for its practice.
My advice? Stay away from this store.