Holiday Inn Express Henderson N Evansville South, an IHG Hotel

BSue-SW _{on Google}

Mar 24th, 2024

Rudest manager ever! Do NOT stay here. The manager YELLS at customers and staff. She was extremely rude. I do NOT recommend staying here - ever!

jama trainer _{on Google}

Dec 20th, 2023

Booked for this Christmas Eve through Priceline. Upon arrival was told that there was a $200 CASH ONLY deposit, not disclosed through Priceline. I offered the deposit through a card hold, and even offered to leave my entire card with my file overnight. BUT, was told to head across the street to the ATM. HUGE RED FLAG! Have stayed at various IHG hotels in this area, including Evansville IN, Madisonville KY, Hopkinsville KY, and Paducah KY and have NEVER been asked specifically for such an amount and in cash only. The manager (not on property) was the rudest person Ive ever spoken to at any hotel. She said she would make sure I didnt get my money back from Priceline, and she did. All because I refused to give someone I dont know from a can of paint $200 in cash. As a truck driver of 20 years, I can assure you this isnt a common practice across IHG hotels or any hotel for that matter. Please dont do it. Do your research on this hotel before booking. Had I read the reviews first I wouldve stayed far away. Id rather be out $166 at Christmas than $366. And BTW, Choice Hotels has a Comfort Inn adjacent to this hotel that isnt nearly as expensive, is just as nice, and they dont require any type of deposit, cash or card. Did I mention that their manager is super friendly?! I highly recommend them! Thanks Choice for being everything this Holiday Inn isnt. Merry Christmas!
Noteworthy details: Terrible Management and Customer Service. CASH ONLY DEPOSIT not disclosed by third party vendors (for a reason Im sure)