Airport Ford

Idk who does their texting after hours but definitely over the top for taking the time after business hours to help me with the EV charging the past two nights lol. Thank ya
Mar 28th, 2024

Excellent service! We got a car and we love it!! 2019 Kia soul!
Mar 16th, 2024

Have an F150 2023 and the people here are fabulous. Spotless clean. Very personable and professional. The F150 is a dream. An absolute dream.! Solid and dependable. And20 MPG WAKE UP highway. Very highly recommend Airport Ford.
Mar 11th, 2024

In 2012, I bought a 2005 focus from them. The service was good. The alternator went out shortly after purchase, and they fixed it right away, and got me a rental, free of charge. Drove it to 160k miles. In 2019, I decided to get a new car; I bought a 2018 Focus with 42 miles. It came with a 5 year/60k mile warranty. I've taken care of all maintenance up to this point. It's been 47k miles, and 5 years 38 days. I'm having major transmission issues. The only person at Airport Ford who will talk to me is in the service department, and they only want to talk about how much money it costs to fix. Keep in mind, it would have been $0.00 to get fixed if I would have had the issue 40 days sooner. I've even called Ford directly, and they "have no assistance programs in place." No human empathy, just the dollar bill. 16 years of driving only Fords, and it ends here.
Mar 8th, 2024

If I could leave zero stars I would. Took my 2020 Fusion in for the known cracked flex plate issue on January 18th. The first time they called me the gentleman tried to sell me on putting a new transmission in it at a cost to me of over $6000. When I told him that I knew it was just a cracked flex plate and it was a known issue with them he said well we always advise everyone to change the trans so it there are issues later. They give no communication, we called on several occasions and the person we talked to would say it hadnt even been looked at then the manager would say well we are just waiting to get it in the shop. They had all the necessary parts to complete the repair just kept saying they couldnt get it in. Why make appointments if you cant service the cars. Fast forward to when I went to pick it up 35 days later, I went in to get it I stood at the counter for 5 minutes in front of someone only for him to say go to him if you need help very rudely. This place has horrible customer service if you need you car quickly or need a car stay away. They wouldnt even listen to ford when they asked them to put in for a rental. Terrible experience!!!
Mar 7th, 2024