Chase Bank

Just the worst and incredibly unprofessional. Had a meeting scheduled with Jordan Tolle and he never called me- also didnt answer when I called him. Took time out of my day to wait for this meeting and it never even happened.
Jan 15th, 2024

Great service and very nice people.
Dec 3rd, 2023

Been coming here for years and theyve always taken great care of us. Parking situation has gotten pretty difficult with the traffic pattern change but it is what it is. Build another location in Union?
Oct 31st, 2023

Houston Rd Ky location. Bank manager is rude with no people skills. He might be educated with whatever finance but as manger he needs to educate himself on how to speak to customers with manners, without belittling someone in front of other customers.
Aug 19th, 2023

This is a review of Chase in general. They're customer service with the average Joe so to speak is abysmal. No loyalty. My mother inlaw has been on an account with my father in law sine the 80s. He recently died in March. Since they had been Customer the bank had given them leeway paid checks and charged fees if needed. Well since his death they have just awful to my mother inlaw and I as I try to help with everything. Now it is all about algorithms and 20 different customer service lines all of which won't help. Now they have restricted her account and are holding all of her social security money for a week and a half. When asked how we were going to pay bills they said that's your problem. If it was possible to give a 0 I would.
Jun 16th, 2023