Carl's Auto Care & Towing

When I called for information, from the moment he first answered the phone, the man I spoke with was rude and spoke in a tone that suggested he sincerely hated to speak to me at all. When my friend went and got his car, it turned out they had torn the muffle nearly off the car when towing it. The reason for the one star rating is that they denied causing the damage! The vehicle was towed after dark; it was not ever off of the pavement (so nothing should have dragged against the muffler) and the damage was obviously caused from the tow hook and rollback. The damage was immediately perceptible (due to the loud exhaust and the muffler dragging on the pavement) but the owner or manager just said, "Not my guys," like they could not have possibly made a mistake while towing a car! Like a vehicle owner would believe that their muffler was already like that, or that it somehow just came most of the way off the car, on its own, and had nothing at all to do with the fact that the car had just been towed. I don't appreciate rudeness, and I abhor dishonesty and not accepting responsibility. The owner of the car is fully out the cost of the tow and storage fee PLUS the cost of fixing the damages caused during the tow. Meanwhile staff couldn't care less, and lied about causing the damage at all. So, I definitely do NOT recommend Carl's Auto Care & Towing!
Mar 2nd, 2024

Carl's has been one of the main go-to places in Hardin County for many years. They've serviced my vehicles for more than 30 years without issue. They're a great family owned and operated local business by folks who are from the area.
Feb 13th, 2024

Always dependable and willing to work with you in a reasonable manner.
Jan 29th, 2024

Took my daughters car in for repairs a 2009 Ford focus. They were very honest about the findings and the charges were reasonable. I will be using Carls for all my vehicle concerns.
Jan 6th, 2024

Just good people
Jan 1st, 2024