Cracker Barrel Old Country Store

Apr 9th, 2024

I went into the Elizabethtown Kentucky location to try again for a better experience. Our last experience was very POOR. We took my 18 month old baby to the restaurant. We were seated for 20 minutes and never were offered a drink. In fact; an older couple who came in 10 minutes after we were seated were approached first, and offered a drink and to take their order by a waitress. Our menus were closed and no one had approached us or had taken our order or helped us. I can give the exact time we were seated, as I made a purchase in the store prior. 2:01pm was the stores purchase. I wasnt asked if I had an account with Cracker Barrel for this transaction either. We walked out at 2:20pm. We will not be back to this location ever again. It wasnt that busy, and we felt invisible. Maybe its because we didnt look like we would tip because we had a baby with us? The couple that was served first was at the table next to us. I highly encourage corporate to have a mystery shopper come to this location and report back to management because I doubt its just us! Horrible experience and eating elsewhere. Sorry, but a complimentary meal would never make me go out of my way to waste time at this establishment again!
Apr 9th, 2024

Very fast Lunch service
Apr 8th, 2024

Food was Great and Service was Excellent!
Apr 7th, 2024

One of the nicest and friendliest locations we have ever been to. Will definitely be back.
Apr 7th, 2024