United Airlines

How the heck do they even get a 1 star. 2 hrs late. Either old airplane or bad maintained. 4 UAL flights last 3 weeks and 50% were late. Now know why they are poorly rated
Apr 16th, 2024

It is understandable flights are delayed due to snow conditions, but after boarding, We have been sitting on the airplane at the gate for over an hour waiting to push back. Why would United even board us if we can not take off? It seems the airport deicing team is in slow motion. 7 planes lined up for deicing, and who knows how many more are waiting at the gates. This airport and United definitely have their clown shoes on today.
Jan 24th, 2024

Terrible service. They even forced me to check in my small size carry on, when on the flight there were empty spaces for my bag right on top of my seat. They made me check the bag simply to inconvenience me, treat my bag like garbage, and make me wait on the carousel for it. Wouldn't fly on this airline if I had a choice.
Jan 17th, 2024

Jul 24th, 2023

Some of the worst customer service I've ever dealt with every time I fly united. They impose a 45 minute cut off time now for baggage that I supposedly missed only by 3 minutes I was standing in line longer than that because I was shuffled around by the tenant trying to use the kiosk.
Apr 6th, 2023