Kroger Pharmacy

Legitimately not even worth using the lose my scripts every time the doc calls them in they never open their window. I am so done with this place.
Apr 10th, 2024

Awful location - Drive thru never open during open hours - phones are never answered - rude when they do answer - scripts never filled in a timely manner - understaffed - unogranized - bad communication - poor customer service I have been a customer of Kroger Pharmacies for years and Brandenburg is by far the worst location I have had experience with. Pam, the pharmacist, was very rude to me. I understand they are understaffed and probably feel pressure, and I am empathetic to that; but it is not my fault if the company doesn't want to hire and staff appropriately. My husband, myself and my children are all very happy to move to a new pharmacy. Don't use them.
Apr 10th, 2024

No continuity of information among the entire staff . There phone is a waste of space because THEY DON'T USE IT. They say my Rx is ready BUT it's a fake out. IT'S NOT. They LIE about my insurance coverage. Even though I pay more for brand names, the pharmacy must make more $$$$ off of generics.
Mar 28th, 2024

Great people being overworked! I wouldn't last 1 hour working there. Wish I could pat them all on the back. Don't get mad at the employees for being overwhelmed. It is what it is. Small facility doing the job of a big one. Be nice. Be grateful.
Mar 9th, 2024

I went through earlier today to pick up my prescriptions, well we get there and its closed bc they were on their lunch. We wait it out, get up there and ask if my prescription is ready, the lady said no, itll be another 20-30 mins, frustrated, I told her it was supposed to be ready by 11:30 (it was 1:30 at this point) she then asked who told me that in a very rude almost snarky way. I let her know I had called and asked earlier, she then tells us it will still be another 15 mins. She didnt even bother to check for me. Not even 2 minutes later she had it. Maybe if she wouldve checked instead of getting an attitude I wouldnt be leaving this review.
Jan 4th, 2024