AAMCO Transmissions & Total Car Care

Once I understood the position of Dani at the front desk was considered a sales position it all made sense. The service she provided was kind and courteous and she was quick to get back with me about my issues but overall as a business I do not trust them to be honest or provide fair pricing, Overpriced labor and the warranty on their parts are useless. It seems they install faulty parts, or at least parts that I wouldnt consider to be quality.Do not recommend.
Mar 17th, 2024

It was the worst experience I ever had.Took my vehicle there January 29th and it's was to take 30 hrs to be done yet it February 13th and I still don't have my vehicle.
Feb 15th, 2024

The worst customer service ever. She doesn't call back in a timely manner. I was put on hold for over 16 minutes. I had to call a number of times because she wouldn't call back. It went to voicemail more than 4 times. They make you feel unimportant and like your a waste of their time. Was told it would be done at 1230 but didn't get my vehicle until 530. I would never recommend this place to anyone. DO NOT GO TO THIS SHOP UPDATE 1/21/24 I wake up this morning and have oil all over my driveway. They didn't fixed the problem
Jan 22nd, 2024

Theyve had my vehicle since the 12th of February and still cant even tell me whats wrong with it, have yet to receive an actual estimate and quote that is up to date. I cant make money without a vehicle and Ive given them more than enough time to give me an estimate for repair. My reviews are contingent upon services rendered (which nothing but a diagnostic has been done) and can change. Dani repeatedly has said Ill get that estimate to you by the end of today more than a half dozen times. Darryl the GM claimed hed be handling this himself but hasnt handled anything it a single phone call. This location is anything but professional. Long hold times, customers standing at the counter being ignored by employees who continue their phone conversations without a care. No ones working on Fridays so dont expect anything to get done then. They seem understaffed or ill staffed or both. Dont expect to ever get anything started let alone finished here.
Feb 20th, 2024

0 Stars! DO NOT TAKE YOUR VEHICLE HERE! Dani at the front desk is a liar. She does not follow up with customers as promised regarding any updates on your vehicle. The only time you will get any updates is when you call her. My husband took my vehicle for a diagnostic on Thursday Jan 18th, he was quoted $3100 I called Dani on Friday Jan 19th to provide my warranty info and dropped off the vehicle around 10 am prior to dropping off the vehicle Dani advised it would take 15 mins to get the warranty approved and I should have my car back on Tuesday Jan 23. On Monday Jan 22 I called Dani (again she does not call you) she advised she had not gotten approval however she sent them a quote for all repairs which is NOW OVER $10k. She claims that she would be following up with the warranty company on Tuesday at 9 am. Wednesday 24th came and had to call her AGAIN for follow up as I had not heard from her on Tuesday. She lets me know that she STILL had not spoken with the warranty company but that she was able to call them, once she was able to speak with them she would get the parts as they were already confirmed available on Monday prior to sending the quote to the warranty company and that once they have the parts THAT DAY I should have my car back Friday Jan 26th. Friday comes and they had just got the parts. Dani again tells me my car would be ready on today Tuesday Jan 30th I called AGAIN, and I am now being told my vehicle is going to be ready around 2 pm on Jan 31st. Please know your vehicle is NOT a priority at this shop, they over promise and under deliver. If you want ANY customer service DO NOT COME HERE!
Jan 17th, 2024