Credit Union of America

Way better than any bank
Mar 19th, 2024

Feb 22nd, 2024

Starting with a 'me, me, and me', CEO! CEO believes he (and his Doctorate friend) know everything and everyone else should follow. A very bad leader at communication, thinking, and interaction once said that he wanted to tell an old woman at a coffee house who tried to help him (due to his disability) "Do you know that I am a CEO!!!". The CEO title has gotten into his head. After he took over, two CIOs left, the COO left, one CLO was demoted, another CLO left/fired, and the interim CLO was replaced. Someone was promoted to CFO with just one direct report, and that direct report runs everything. He has hired green people into these Executive positions, overlooking some qualified ones. He wants only followers and not leaders. Whoever has spoken up is let go. If you put anyone in this CEO position, CUA will still make money. But this guy is so unqualified in all respects. He makes poor jokes even at the most inappropriate times. I would only suggest getting a mid-to-senior level job there if you want to be a follower.
Jan 20th, 2024

The 47th and Broadway location employees are rude. I walked inside, barely got a smile out of the 1 employee and none outta the other. The issue I have is One lady became available but left me sitting rather than at least checking to see if she could help me. I waited a few more minutes but I continued to be ignored. Needless to say I got up and walked out. I've been with CUA for 15+ years. Unacceptable customer service. Maybe its time for a new bank. Update- the lady called me to apologize.
Jan 12th, 2024

I love CUA, especially the South Broadway branch. Davin is so nice and helpful, I always have a wonderful experience when I have any business to conduct!
Jan 5th, 2024