Braum's Ice Cream & Dairy Store

Apr 7th, 2024

Apr 7th, 2024

I love Braums
Apr 6th, 2024

This was one of the absolute worst I have been treated at a restaurant or retailer, and led to one customer service moments I have ever experienced. After order our meal and begining to eat in the restaurant, we discovered a blue piece of plastic material mixed in with the fries in one of the containers. This piece of plastic was thin, and bag like. I approached the counter to let them know, and the older associate who helped me was easily one of the most rude individuals I have ever interacted with. First, he barely acknowledged that it happened, then he explained to me that he was pretty sure it was from the trash bags, without offering any sort of apology. He said he'd just give me some new fries, to which I asked if they would be from the same batch that had the trash bag in it, and he said yes and gave me some new fries. When I said I didn't want that and wanted a refund, he said that wasn't right because I had already eaten the food. I presented to him again the tray of the uneaten food that I had brought to the counter and he said again that since I had eaten it, he wouldn't refund it. Outrageously, he then attempted to explain away the trash bag statement by saying that it was probably the bags that their raw meat comes in that had gotten into the fries. When I asked him how that made anything better, he said it didn't matter and walked away. I honestly have never had a single more frustration induced conversation with someone at an establishment in my life. If you're looking to have a side of trash bag or uncooked raw meat along with your fries, this is the place.
Apr 5th, 2024

Apr 4th, 2024