Ross Dress for Less

My son went in the W. Kellogg store this evening around 7pm. He was quickly approached by an employee who told him he had been trespassed and was asked to leave. My son asked multiple times what he did to be trespassed. He was not offered an explanation, just a rude employee who told him to get out of the store. I called the store and spoke to the manager on duty in an attempt to get clarification. That was unsuccessful. The manager said she saw my son tonight and didn't recognize him but received an alert from her security team that he was recognized as a person who had been trespassed from the store two days earlier. I asked if they had pictures of the person that was trespassed to know for certain if it was in fact my son. She admitted there were no pictures posted, that the store lead manager may have some, but the "security" team seemed to be reacting off of memory alone. I will attempt to contact the store manager. I understand the need for certain people to be trespassed from businesses, however, there should be policy in place and protocol followed to ensure innocent people aren't mistaken for somebody else and wrongly asked to leave. We spend lots of money at Ross. We love the variety and the prices. If this is how customers are treated, we'll simply give our business to other stores.
Apr 7th, 2024

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