CVS

Have more courteous sales associates in the front end of the store and in the Pharmacy department.
Mar 31st, 2024

Just did an online order and the person delivered my stuff to the wrong house and did not deliver one of my items.
Feb 23rd, 2024

Awful service. Waited 30 mins to turn a prescription in, 30 mins when I came to pick it up. Automated voice stating they had calls waiting and one guy running between the front counter and drive thru. Do you not pay well enough to find people to work here? You should as much as prescriptions are and our insurance forces us to come here! They seriously cannot do anything right! I hate this pharmacy. I wish our insurance did not force us to use CVS!!!! Nothing ever changes with this place! They are rude and I hate doing business with them! Their corporate people probably make lucrative deals with insurance companies because otherwise they wouldn't have any business. Snotty girl working the drive thru, not our fault you cannot read a prescription or clearly see we turned in two for two different people! Your recording states to put your address and birth date on the prescription. Try listening to it before you gripe at us and tell us we have to give it verbally! When not feeling well, do not need your rudeness!
Feb 21st, 2024

If I could give this location less than one star I absolutely would. Ive gone to this CVS for years because its conveniently close to my house. Never again. Im done sending any of my pharmacy needs here. If you need anything beyond a simple pickup the staff is incredibly rude and condescending and . Incompetent. Ive been wading through a severe asthma flare up this past week. They sent off the wrong documentation for a prior authorization to my doctor last Friday. My doctor completed it and followed the instructions provided. I checked in everyday this week with CVS (now a Thursday).and every time I call to check in Im met with the absolute worst attitudes and unwillingness to help. When I asked how long it typically takes? They say in an exasperated tone, depends. Offering up literally no other helpful information. Yesterday I logged into my health insurance account online and saw that it said there are no prior authorizations pending. I asked the pharmacy tech, should I be concerned that it says theres no prior authorizations pending? To which she, in the most condescending and unbelievable manner responded, well did you CALL the insurance?! Or are you just basing it on what you saw?! Um. Wow. And this is every single interaction I have with them. Meanwhile Im resorting to overusing my albuterol inhaler 4x+ a day while I wait for this prior authorization to go through. Im unable to work or exercise. I can barely take care of my kids. My back is so pained from the immense laboring of my accessory muscles over this past week with no medication to help my flare up. Come to find out. CVS sent the wrong authorization paperwork to my doctor so cvs Caremark never received anything!!! Waiting all week, struggling immensely, due to the incompetence of the employees here!!! Nobody ever offered to help me ensure things were moving along properly and clearly they WERENT. They always talked to me like I was a problem for ever daring to bother them with status updates. Absolutely nobody in this town should ever place their trust in CVS but especially not this location at 13th and Maize. The establishment and pharmacy employees are completely deplorable.
Feb 20th, 2024

The girls that work behind the pharmacy need to be supervised by some one cause they have very nasty attitude? You can not ask them anything
Jan 24th, 2024