Tutor Time on West Maple

I strongly would suggest going somewhere else! They give no attention to your kids or what they are doing. My son came home with bite marks daily! I was always told their plan to change it but 4 months later nothing had changed. They even lost my kids shoes. The amount of times I picked my kids up with their shoes on the wrong feet! Daily diaper rashs! My son dose not get them easy either. New school 3 months not a single rash! They also hired a He/She. Which Im not gonna tell anybody how to run their business, however my kids were trying to figure out differences between boy and girl.( thats all Im gonna say on that) Adult child ratio is always minimal. There is price increases regularly, but if you ask the teachers, they get zero raises. So the staff is unhappy, so the kids do not get the attention required. This school put my daughter in the hospital due to their lack of attention! Which we are stuck paying the hospital bill. I would avoid this school. Especially paying $602 (OVER 30K A YEAR) for them to watch your kids Im sure youre going to comment and say reach out to our customer line, well I have several times! And nothing was ever done! The people on the phone could care less! They were more annoyed they I took the time to call, and were very obvious about it.
Oct 20th, 2023

my kids attended tutor time for a year and a half and in that year and half we experienced MULTIPLE issues. My son constantly came home with diaper rashes rashes to the point that he would bleed, or be extremely swollen. in the toddler room they would not do anything about biting, my son would come home everyday with a new bite mark from the same child and this daycare did nothing to try and stop it. I would be told oh were going to move the child to a new classroom or something to that effect and then it would never be done. I watched cameras and saw my son being yanked up by his arm several times and constantly watched as the teachers showed how annoyed they were with the children. Yet again after talking to the directors nothing would ever be done. My daughter had multiple vaginal infections while attending daycare here, due to the teachers not making sure she was properly wiped. last month I had to take her to the emergency room after picking her up because there was blood in her underwear enough that it looked like my 3 year old had started menstruating. Not one teacher called to let me know about the blood or that she had been having accidents that day come to find out My daughter was being wiped extremely rough and had a a vaginal infection. This was the final straw and we pulled our kids from the facility. The director hires anyone who walks through the door half the time the teachers reek of cigarette smoke and look extremely unprofessional not the kind of people I would trust with my children. This daycare has also decided to hire a trans male to take care of the children. These kids are babies just learning what a boy and a girl are, lets hire someone with a mental illness to look after children. As a mother this daycare has made me so angry and frustrated I am glad that we are gone now and have found somewhere else. Do not take your kids to this place, its nothing but careless people and constant problems.
Aug 30th, 2023

Update below. 3 stars because my kid loves one of his teacher and the place is clean which is the most important. Only 3 stars because the staff (in general, this does not include one of the teacher) is not customer oriented: lack of communication, politeness and not always responsive. Update Jan-2023: since the new director about 10 months ago, the place is so much better!!! Staff is more friendly, everyone seems happier and everyone is present to answer any questions or concerns!!! I changed from 3 to 5 stars!
Sep 23rd, 2022

My grandson has grown leaps better than if we just kept him home with us Edit: 1 *. my grandson has been thru way more then any 3yr old ever should. You even said he has developmental snags. Because he bites back a kid who belongs to a site manager or pushed and took back a toy you suspend him? He's 3 not in school. Had you come to me about wanting him tested knowing the other 2 and knowing I get results with them we could have avoided you kicking him out and then his delays and speech therapy could have started sooner and I wouldn't change the way I feel abt this daycare SMH shame on you
Jul 13th, 2022

This daycare for starters is one of the more expensive daycares, yet they provide little to no actual care to the kids. A friend of mine has taken her child here for the last couple months, and every single time they have came home with bruises, bite marks, scratches, any type of mark caused by someone else, not just by being a kid at daycare. The daycare had no knowledge of the first incident where her child had gotten bit twice by the same child. They said they would be more attentive (??? Shouldnt you already be super attentive to the toddlers/babies in your care?) and then it happened again the very next time they visited tutortime. I would rather stay home with my child than send them to a place like this. This teaches children it is okay to treat other children, strangers, and family and friends that way, and we will not be enabling that type of behavior. Do better.
Jun 3rd, 2023