Forever 21

Caitlin Cretcher _{on Google}

Nov 9th, 2023

Went in the other day to see if they had any of the Hello Kitty Halloween merch still available. I was delighted to find the crop top I had been looking for and a cute pair of skeleton joggers in my size and on a rack reduced 40% off from Halloween! I tried on the items and decided to purchase them. The lady at the register was a bit cold and seems inconvenienced that I was shopping there and when she gave me my total I asked if had the discount applied because the math wasnt math-ing. She slammed the computer screen back to her and literally sighed annoyed that I wanted the 40% that was advertised . I ended up contacting customer service but they just keep sending me automated emails that mean nothing. My cashier name was Terrie, at least thats what it said on the receipt. If I hadnt been looking at the top for a month I would have just walked out. Terrible customer service.

Rickie Rickletb Whyte _{on Google}

Aug 14th, 2023

Clothes were everywhere, store not organized and the people working were no where to be found

Maria Jose Curry _{on Google}

Apr 5th, 2023

Yesterday 10/11/2031 purchase a few items, in Forever twenty one, Wichita, Kansas location.
The shoes I purchased along many more items where on sale, the red tag reflected the Sale and they had a huge posted sign next to the shoes.
At check out the girl told me the shoes where final and could not return or exchange. Is cool.
I went today to exchange a pair of jeans for the same pair in a smaller size I was told I could not do so because it was final sale. And that I should have read my sales ticket..
Well, if Im reading the ticket then it would be too late to do anything as I already made the purchase.
This sound shady to me.
There is no sale posted in or around the jeans area, nether sales tag reflecting the sale.
Disappointing with the untrained customer service there too.the rudeness and strange policy that you are made aware only after purchase and then is too late.

Steve Crabtree _{on Google}

Mar 11th, 2023

Nice staff perfect place for my 13yr old daughter!She absolutely loved it!