Citizens Bank of Kansas

Asked for help and told I need to direct my inquiry to the derby full service office. Why cant this location help or communicate my request internally and have someone call me back like they said they would last week? Customer service could be improved and app for iphone sucks. Wrong password or missed a letter or number twice? Well then YOURE LOCKED OUT. Poor wording of username/access id, unable to reset account via app. Other banks have better mobile applications where you can reset your account without a statement in front of you. 2024 update: New app is better than old one, but reply from bank was rude at best, could use someone who went to college to review their work on proper grammar. First mentioning something about overdraft, which was not relevant to my comment, then downplaying the feedback they received and misdirecting using words like cumbersome, how about just taking feedback saying thanks and improving from there? Douglass location better than Derby locations. Girls at douglass location are great and friendly. Douglass location is 4/5 parking could be improved otherwise great service. The guy who works the drive through could learn what courtesy words are...good morning/please/thank you/have a nice day etc...
Feb 24th, 2024

Avoid the Augusta location if you can. Karen likes to talk to customers like they're stupid and don't know what we're talking about. I've opened an account at a Credit Union and plan on slowly moving my money to it. Sad because I've been banking at this location (almost 20 yrs) since it was Versus. I refused to be demeaned by someone who clearly doesn't know what customer service is. Regarding the reply, no one from this bank has tried to call me about this review. I have no idea what they're talking about. I should have left this review much sooner, but life happens. It wouldn't have been so bad if the woman apologized. However, she just likes to give an attitude. (Multiple times regarding the issue I had at the time)
Oct 21st, 2023

I have banked with CBOKs since I was 15 years old and opened my first account in Atlanta, KS. I was excited when CBOKs opened a branch in Wichita almost 20 years ago. I'm always treated on first name basis and its great being able to discuss wants and needs with the VP of bank knowing my first name. Wonderful organization. ~John
Sep 3rd, 2023

Bobbie Jo and the team at Citizen's are friendly, efficient, and knowledgeable. I am always taken care of promptly and accurately. I highly recommend Citizen's Bank!
Apr 28th, 2023

I opened an account today. Was pleasantly surprised to experience personalized service again, something that is absent in many businesses. Brittany B. was very very helpful.
Mar 12th, 2023