Gulf Coast Hotel Management, Inc.

Nov 14th, 2022

Jul 14th, 2022

This is in reference to a recent stay at the Woodsprings Hotel in Lafayette, LA. On Friday, February 18, 2022, my husband and I drove from St. Louis, MO, to Lafayette to purchase a home. We arrived at approximately 1:45am on February 19, 2022, and were unable to enter the hotel to complete our reservation. We did as instructed by hotel staff (we called on our way to Lafayette), entering the hotel lobby and calling extension 500 repeatedly. Nobody answered the phone, so we called the main reservation number, but they were unable to help us. As a result, we were forced to find alternate lodging for our first night in Lafayette. The alternate lodging was at a neighboring Wingate hotel, and at a cost of $145.77. I expect to be reimbursed for both the cost of my alternate hotel stay, as well as reimbursement for $71.66 for one night of the room that I prepaid and was unable to complete my reservation for. The total reimbursement amount is $217.43. I reached out to Expedia, and they were told by the hotel staff that I was a "no show", and that I would not be compensated. This is a LIE AND A HORRIBLE WAY TO TRANSACT BUSINESS.
Sep 24th, 2021