Mercury Broadband

Excellent
Apr 9th, 2024

Excellent. Very fast internet. Reliable and affordable.
Apr 8th, 2024

Our tech Brandon was rite on time. He was polite and curious. Listened to the suggestions I had on where to put all the necessary equipment for service with out having to add any additional hardware or holes to my home. All existing structures and out let's that could be used were. I would highly recommend him as a technician to install anyone's service. He took the time to to help with issue getting the app installed on my phone. Great guy
Apr 7th, 2024

I was very impressed with the customer service at Mercury Broadband! Originally, they thought I would not be able to get coverage at my house. Kenric, the technician on the second trip, was able to get my service set up! He was very knowledgeable, friendly and helpful! I had an excellent experience with this company!
Apr 7th, 2024

Installed Friday. Was told before tech left that speeds were high. However when I connected my TV the speeds were extremely low and everything kept buffering. I called and was told it could take up to 48 hours to resolve. After 48 hours, nothing was fixed and no one called me. After calling back I was told it could take months to figure out and that they would not call me with any updates unless there was a resolution/issue was fixed. Needless to say I'm less than impressed with not only the speed, but the lack of customer service as well. Hoping for a resolution soon and hopefully much better customer service or I may need to cancel. I have called customer service. So many times! 10 days in and my speeds have never been above 30 mbps.
Apr 7th, 2024