Blue Haven Pools & Spas

This poor review is long overdue and prompted by having just completed a major overhaul to a Blue Haven Pool we had built 7/8 years ago- it began failing in year 2 and when the owner came out, he explained they knew these were known issues. I naturally asked if it would be covered under warranty then and he almost chuckled when he said 'it would not be covered under warranty, they just don't install like that now'. The sundeck/entry step continued to completely chip up, pool plaster continued to fail, we had several cracks (2 that proved to leak when we had them pressure tested) and the pool discolored throughout. The coping stones outlining the pool sounded hollow under them- as did the waterline tiles, indicating they weren't adhered well and began popping loose. A pool that should've lasted our family for years and was professionally maintained, had to be closed and a $27k overhaul had to be done. We learned a lot from the crew that repaired and rebuilt ours. They took the time to show and educate us on what caused our issues and how they could've been avoided if corners wouldn't had been cut during the build process. We highly discourage buyers from considering Blue Haven Pools. Unfortunately we learn sometimes too late, so we hope we can help others avoid the same mistake and choice we did. Reputation and service after the sale means everything to us. Shame on You Blue Haven. -Shawn & Wendy Lenexa Kansas The picture attached is after the recent repairs
Mar 19th, 2024

Sep 17th, 2023

We paid for a design and then they refused to return our calls. Not responsive and lots of time wasted with them. Service: Design
May 15th, 2022

We contracted with Blue Haven Pools & Spas to do our pool last year. Already the lining is starting to wear through. We called the company and they said someone would get back to us and we never got a call back. I called back again and they basically said too bad, it's no longer under warrantee.This company is a scam. Now we have to pay another company to fix the problem because of the crappy job they did.Find another pool contractor, these guys are awful & should not be trusted!
Mar 31st, 2022

Jan 25th, 2021